Automotive Parts & Operations Coordinator

iSupport Worldwide; Metro Manila; Remote; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Above-industry salary

HMO & life insurance

Learning & development

Company events

Promotion opportunities

Free meals & snacks

Job summary

iSupport Worldwide is seeking an experienced Automotive Parts & Operations Coordinator to support customer service, dispatch operations, automotive parts sourcing, vendor coordination, scheduling, inspection review, and administrative functions in a fast-paced automotive services environment.

This role helps ensure smooth daily operations by coordinating customers, technicians, vendors, and internal teams while maintaining service quality, accuracy, and customer satisfaction.

Qualifications

• Bachelor's Degree in Logistics, Mechanical Engineering, Automotive Technology, or a related field.
• 2+ years of customer service or customer support experience.
• Experience with Slack, AirCall, Wrench Admin, and vendor websites.
• Strong dispatching and scheduling capabilities.
• Excellent multitasking, organizational, time management, and prioritization skills.
• Strong attention to detail and quality assurance mindset.

Responsibilities

• Answer and respond to phone calls from technicians and customers while providing professional and timely support.
• Manage and respond to emails from consumer clients and vendors.
• Build and prepare quotes for fleet and consumer clients.
• Source automotive parts, verify availability, and coordinate parts ordering for fleet and consumer clients.
• Create purchase orders and process parts returns.
• Modify jobs accurately as needed to facilitate job completion and closure.
• Support technician ledger adjustments and related operational updates.
• Collaborate with technicians, vendors, customers, and internal teams to maintain operational efficiency and service quality.

Skills

Customer service

English proficiency

Communication

Dispatching

Scheduling

Collaboration

Problem-solving

Multitasking

Time management

Attention to detail

Education

Bachelor's Degree in Logistics

Mechanical Engineering

Automotive Technology

Tools

Slack

AirCall

Wrench Admin

Job description

Work Schedule: US Working Hours / Night Shift
Work Location: Cyberscape Alpha, Ortigas Center, Pasig City (Remote)

What is your mission?

We are looking for an experienced and highly organized Automotive Parts & Operations Coordinator to support customer service, dispatch operations, automotive parts sourcing, vendor coordination, scheduling, inspection review, and administrative functions within a fast-paced automotive services environment. This role helps ensure smooth daily operations by coordinating customers, technicians, vendors, and internal teams while maintaining service quality, accuracy, and customer satisfaction.

You will provide the best service to our partner brands by performing these tasks:

• Answer and respond to phone calls from technicians and customers while providing professional and timely support.

• Manage and respond to emails from consumer clients and vendors.

• Build and prepare quotes for fleet and consumer clients.

• Source automotive parts, verify availability, and coordinate parts ordering for fleet and consumer clients.

• Create purchase orders and process parts returns.

• Modify jobs accurately as needed to facilitate job completion and closure.

• Support technician ledger adjustments and related operational updates.

• Utilize Slack, AirCall, Wrench Admin, and vendor websites to manage daily operational activities.

• Address customer warranty claims, third-party warranty jobs, and related service issues.

• Collaborate with technicians, vendors, customers, and internal teams to maintain operational efficiency and service quality.

• Participate in cross-training initiatives and provide support across operational functions as required.
  

Who are we looking for?

• Bachelor's Degree in Logistics, Mechanical Engineering, Automotive Technology, or a related field.

• Prior automotive industry experience is required, including direct experience working with dealerships, automotive operations, or a closely related capacity.

• 2+ years of customer service or customer support experience.

• Experience with Slack, AirCall, Wrench Admin, and vendor websites.

• Reliable internet connection required; a backup internet source is preferred.

• Exceptional customer service and communication skills with strong verbal and written English proficiency and a clear, neutral accent.

• Strong dispatching and scheduling capabilities.

• Excellent multitasking, organizational, time management, and prioritization skills.

• Strong attention to detail, accuracy, and quality assurance mindset.

• Excellent problem-solving, decision-making, and critical-thinking abilities.

• Strong collaboration and stakeholder management skills.

• Ability to work independently in a remote environment.

• Ability to work a flexible schedule, including non-traditional hours, with advance notice of schedule changes.

• Adaptability and flexibility in a rapidly changing operational environment.

• Accountability, ownership, and commitment to operational excellence.
  

Company Perks:

• Above-industry salary package and incentives

• Comprehensive HMO benefits and life insurance from day 1

• Free learning and development courses for your personal and career growth

• Dynamic company events

• Opportunities for promotion

• Free meals and snacks