Remote After-Hours Support & Scheduling Coordinator

RemoteFetch; Philippines; Hybrid; PHP 391,000 - 614,000; Part time

Benefits offered by this job

Permanent WFH arrangement

Competitive Salary Package

Flexible shift schedule

Fixed weekends off

Emapta Academy courses

Gym access and lifestyle perks

Mentorship and global exposure

Career growth opportunities

Diverse and supportive environment

Job summary

Emapta Philippines seeks an After-Hours Support & Admin Coordinator to manage staff scheduling and urgent after-hours issues for an Australian client. This remote, project-based role emphasizes reliability, clear communication, and precise administration.

You will fill shifts, coordinate staff, and maintain accurate records while supporting a flexible, permanent WFH arrangement and non-standard hours.

Qualifications

• 2+ years of relevant experience
• Strong communication and interpersonal skills
• Ability to remain calm under pressure
• Excellent organizational skills with attention to detail and accuracy
• Ability to work independently, prioritize tasks, and manage time effectively
• Experience in staff coordination, scheduling, customer service, or administrative support (preferred)
• Proficiency with communication and productivity tools (e.g., phone systems, messaging apps, spreadsheets, email platforms)
• Flexibility to work during non-standard hours (evenings, weekends, holidays)

Responsibilities

• Respond to after-hours notifications regarding staff absences or last-minute shift cancellations
• Source and coordinate available support staff to fill vacant shifts and ensure continuity of service
• Communicate clearly and promptly with affected clients, on-duty staff, and internal stakeholders
• Document incidents, shift changes, and actions in internal systems for transparency and follow-up
• Provide administrative support during quiet periods, including data entry, inbox management, and document formatting
• Update rosters and ensure accuracy of system records for schedule changes and shift replacements
• Maintain accuracy and timeliness in completing all administrative tasks
• Monitor shared inboxes or communication platforms for follow-up actions and flag urgent items
• Prepare basic staffing or shift reports to support workforce tracking and operational planning
• Collaborate with team leaders or supervisors on handover reports and elevate unresolved or complex issues
• Join regular check-ins or training sessions to stay aligned with internal procedures and protocols

Skills

2+ years experience

Strong communication

Organizational skills

Work independently

Staff coordination

Proficiency with tools

Evenings/weekends availability

Tools

Phone systems

Messaging apps

Spreadsheets

Email platforms

Job description

Emapta Philippines seeks an After-Hours Support & Admin Coordinator to manage staff scheduling and urgent after-hours issues for an Australian client. This remote, project-based role emphasizes reliability, clear communication, and precise administration.

You will fill shifts, coordinate staff, and maintain accurate records while supporting a flexible, permanent WFH arrangement and non-standard hours.