After-Hours Support & Admin Coordinator (Project-Based) | WFH | Flexible Shift | Project-Based

RemoteFetch; Philippines; Hybrid; PHP 391,000 - 614,000; Part time

Benefits offered by this job

Permanent WFH arrangement

Competitive Salary Package

Flexible shift schedule

Fixed weekends off

Emapta Academy courses

Gym access and lifestyle perks

Mentorship and global exposure

Career growth opportunities

Diverse and supportive environment

Job summary

Emapta Philippines seeks an After-Hours Support & Admin Coordinator to manage staff scheduling and urgent after-hours issues for an Australian client. This remote, project-based role emphasizes reliability, clear communication, and precise administration.

You will fill shifts, coordinate staff, and maintain accurate records while supporting a flexible, permanent WFH arrangement and non-standard hours.

Qualifications

• 2+ years of relevant experience
• Strong communication and interpersonal skills
• Ability to remain calm under pressure
• Excellent organizational skills with attention to detail and accuracy
• Ability to work independently, prioritize tasks, and manage time effectively
• Experience in staff coordination, scheduling, customer service, or administrative support (preferred)
• Proficiency with communication and productivity tools (e.g., phone systems, messaging apps, spreadsheets, email platforms)
• Flexibility to work during non-standard hours (evenings, weekends, holidays)

Responsibilities

• Respond to after-hours notifications regarding staff absences or last-minute shift cancellations
• Source and coordinate available support staff to fill vacant shifts and ensure continuity of service
• Communicate clearly and promptly with affected clients, on-duty staff, and internal stakeholders
• Document incidents, shift changes, and actions in internal systems for transparency and follow-up
• Provide administrative support during quiet periods, including data entry, inbox management, and document formatting
• Update rosters and ensure accuracy of system records for schedule changes and shift replacements
• Maintain accuracy and timeliness in completing all administrative tasks
• Monitor shared inboxes or communication platforms for follow-up actions and flag urgent items
• Prepare basic staffing or shift reports to support workforce tracking and operational planning
• Collaborate with team leaders or supervisors on handover reports and elevate unresolved or complex issues
• Join regular check-ins or training sessions to stay aligned with internal procedures and protocols

Skills

2+ years experience

Strong communication

Organizational skills

Work independently

Staff coordination

Proficiency with tools

Evenings/weekends availability

Tools

Phone systems

Messaging apps

Spreadsheets

Email platforms

Job description

Balance Your Time, Build Your Purpose

Support essential healthcare operations after hours and ensure patients receive the care they deserve - no matter the time of day. Join a team that values balance and flexibility while contributing to something truly meaningful. This role gives you the freedom to work from home, maintain personal priorities, and still make an impact in the healthcare industry. Experience a career that lets you grow professionally without sacrificing your peace of mind.

Job Description

As an After-Hours Support & Admin Coordinator, you'll manage staff scheduling and handle urgent after-hours issues with care and precision. You'll ensure shifts are filled, communication flows smoothly, and administrative records remain accurate to support seamless healthcare operations.

Job Overview

Employment type: Project-based

Shift: Flexible shift, Consecutive Off

Work setup: Permanent Work From Home

Exciting Perks Await!

• Competitive Salary Package
• Permanent WFH arrangement
• Flexible shift schedule
• Fixed weekends off
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Core Qualifications

• 2+ years of relevant experience
• Strong communication and interpersonal skills
• Ability to remain calm under pressure
• Excellent organizational skills with attention to detail and accuracy
• Ability to work independently, prioritize tasks, and manage time effectively
• Experience in staff coordination, scheduling, customer service, or administrative support (preferred)
• Proficiency with communication and productivity tools (e.g., phone systems, messaging apps, spreadsheets, email platforms)
• Flexibility to work during non-standard hours (evenings, weekends, holidays)

Preferred Qualifications

• Background in support services, healthcare, disability, or aged care sectors
• Understanding of Australian work culture and time zones
• Experience using rostering or scheduling software

Your Daily Tasks

• Respond to after-hours notifications regarding staff absences or last-minute shift cancellations
• Source and coordinate available support staff to fill vacant shifts and ensure continuity of service
• Communicate clearly and promptly with affected clients, on-duty staff, and internal stakeholders
• Document incidents, shift changes, and actions in internal systems for transparency and follow-up
• Provide administrative support during quiet periods, including data entry, inbox management, and document formatting
• Update rosters and ensure accuracy of system records for schedule changes and shift replacements
• Maintain accuracy and timeliness in completing all administrative tasks
• Monitor shared inboxes or communication platforms for follow-up actions and flag urgent items
• Prepare basic staffing or shift reports to support workforce tracking and operational planning
• Collaborate with team leaders or supervisors on handover reports and elevate unresolved or complex issues
• Join regular check-ins or training sessions to stay aligned with internal procedures and protocols

About the Client

Our client is a leading Australian provider of healthcare workforce support services. They specialize in ensuring consistent and reliable staffing for the disability and aged care sectors, even outside standard hours. Their commitment to operational efficiency and compassionate care keeps vital services running 24/7 - supporting the people who care for others.

Welcome to Emapta Philippines!

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.