Aged Care Admin & Operations Specialist (Hybrid)

Emapta; Metro Manila; Hybrid; PHP 469,000 - 759,000; Full time

Benefits offered by this job

Day 1 HMO coverage with free dependent

Competitive Salary Package

Day Shift Schedule

Hybrid work arrangement

Prime office location in Makati

Fixed weekends off

Salary Advance Program through ourbank

Emapta Academy courses

Free 24/7 access to office gyms

Exclusive Emapta Lifestyle perks

Employee referral incentives

Government and Emapta benefits

20 annual leaves + 5 cashable credits

Engaging activities and mentorship

Career growth opportunities

Diverse and supportive environment

Job summary

Emapta is seeking an Administration Officer in the Philippines to streamline aged care operations in Australia through resident support, workforce administration, rostering, compliance, and finance coordination. This full-time hybrid role requires twice-weekly onsite work in Makati and a 6:00 AM–3:00 PM schedule.

With 5+ years in virtual reception or administrative roles and call center experience, you will engage across departments, coordinate patient and staff data, and support audits,

Qualifications

• At least 5 years of experience in virtual reception, administrative support, or related administrative work.
• Experience in a call center environment and/or administrative role.
• Willingness to work in a hybrid arrangement, with onsite attendance twice a week at Emapta's Makati office.
• Availability to work from 6:00 AM to 3:00 PM Philippine Time.

Responsibilities

• Support the administrative requirements of Carino Care.
• Answer telephone calls, manage enquiries, and direct matters to the appropriate employee or manager in Australia.
• Support resident enquiries, tours, admissions, transfers, room changes, and discharges.
• Enter and maintain accurate resident information across clinical, administrative, rostering, and billing systems.
• Enter and maintain accurate employee information, including document uploads and coding.
• Maintain resident and representative contact details and promptly record changes.
• Prepare correspondence, notices, reports, agendas, minutes, and other administrative documents.
• Coordinate appointments, meetings, room bookings, and facility calendars.
• Support resident and family meetings, consumer advisory activities, and other consultation forums.
• Receive complaints, compliments, and feedback respectfully, then record and raise them according to the organization's complaints management process.
• Support open disclosure processes and promptly refer concerns to the appropriate manager.
• Assist with recruitment administration, reference checks, onboarding, orientation, and employee personnel records.
• Assist with roster administration, shift vacancies, leave records, timesheets, and payroll documentation.
• Process accounts payable, including invoices, purchase orders, petty cash, resident accounts, and other basic financial transactions within delegated authority.
• Reconcile records, follow up on outstanding documentation, and refer account discrepancies to Finance or management.
• Order and maintain office supplies, stationery, forms, uniforms, and other approved items.
• Provide administrative support to the Care and Services Manager, clinical team, and other department heads.
• Assist with preparation for audits, accreditation assessments, regulatory reports, and internal compliance reviews.
• Collate operational data and prepare routine reports on occupancy, admissions, workforce, complaints, incidents, training, and other performance indicators.
• Participate in induction, mandatory training, performance reviews, team meetings, and continuous improvement activities.
• Perform other reasonable administrative duties consistent with the employee's skills, training, and delegated authority.

Skills

Virtual reception

Administrative support

Call center experience

Job description

Emapta is seeking an Administration Officer in the Philippines to streamline aged care operations in Australia through resident support, workforce administration, rostering, compliance, and finance coordination. This full-time hybrid role requires twice-weekly onsite work in Makati and a 6:00 AM–3:00 PM schedule.

With 5+ years in virtual reception or administrative roles and call center experience, you will engage across departments, coordinate patient and staff data, and support audits,