Relocation-Eligible Customer Support Agent

TORCH Solutions; Cagayan de Oro; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Relocation package

Job summary

TORCH Solutions in Cagayan de Oro is hiring a Customer Support Representative. This full-time role involves responding to customer inquiries across phone, email, and chat, troubleshooting issues, and providing product information to clients.

You will document interactions, collaborate with cross-functional teams, and strive to improve customer experience while maintaining professionalism in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Friendly, patient and customer-focused attitude.
• Previous experience in a customer service or call centre role is preferred.
• Basic technical skills and familiarity with customer service software.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Responsibilities

• Respond to customer inquiries and requests through various communication channels (phone, email, chat).
• Troubleshoot and resolve customer issues in a timely and efficient manner.
• Provide product and service information to customers.
• Document customer interactions and maintain accurate records.
• Identify opportunities to improve customer experience and suggest process enhancements.
• Collaborate with cross-functional teams to ensure customer satisfaction.
• Maintain a high level of professionalism and customer service at all times.

Skills

Excellent communication

Strong problem-solving

Analytical abilities

Friendly and patient

Customer service experience

Multitasking

Tools

Customer service software

Job description

TORCH Solutions in Cagayan de Oro is hiring a Customer Support Representative. This full-time role involves responding to customer inquiries across phone, email, and chat, troubleshooting issues, and providing product information to clients.

You will document interactions, collaborate with cross-functional teams, and strive to improve customer experience while maintaining professionalism in a fast-paced environment.