Customer Experience Specialist

TORCH Solutions; Panabo; On-site; PHP 200,880 - 290,160; Full time

Job summary

TORCH Solutions is seeking a Customer Service Representative to be based in Davao. You will provide excellent support to clients’ customers via calls, emails, and chats, ensuring professional handling of inquiries and maintaining accurate records.

The role emphasizes quality standards and continuous feedback to management to improve the overall customer experience in a dynamic call center environment.

Qualifications

• HS/K12 graduate with 6 months working experience in customer service.
• Excellent communication skills.

Responsibilities

• Handle inbound and outbound customer calls, emails, and chats to provide top-notch customer service.
• Resolve customer inquiries, issues, and complaints in a friendly, efficient, and professional manner.
• Document customer interactions and maintain accurate records.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Adhere to established quality standards and key performance indicators.

Skills

Excellent communication skills

Education

HS/K12 grads

Job description

TORCH Solutions is seeking a Customer Service Representative to be based in Davao. You will provide excellent support to clients’ customers via calls, emails, and chats, ensuring professional handling of inquiries and maintaining accurate records.

The role emphasizes quality standards and continuous feedback to management to improve the overall customer experience in a dynamic call center environment.