Customer Service Agents - Relocation Package Offer

TORCH Solutions; Cagayan de Oro; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Relocation package

Job summary

TORCH Solutions in Cagayan de Oro is hiring a Customer Support Representative. This full-time role involves responding to customer inquiries across phone, email, and chat, troubleshooting issues, and providing product information to clients.

You will document interactions, collaborate with cross-functional teams, and strive to improve customer experience while maintaining professionalism in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Friendly, patient and customer-focused attitude.
• Previous experience in a customer service or call centre role is preferred.
• Basic technical skills and familiarity with customer service software.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Responsibilities

• Respond to customer inquiries and requests through various communication channels (phone, email, chat).
• Troubleshoot and resolve customer issues in a timely and efficient manner.
• Provide product and service information to customers.
• Document customer interactions and maintain accurate records.
• Identify opportunities to improve customer experience and suggest process enhancements.
• Collaborate with cross-functional teams to ensure customer satisfaction.
• Maintain a high level of professionalism and customer service at all times.

Skills

Excellent communication

Strong problem-solving

Analytical abilities

Friendly and patient

Customer service experience

Multitasking

Tools

Customer service software

Job description

Join our dynamic team as a Customer Support Representative. This full-time position is based in Cagayan de Oro, Misamis Oriental. In this role, you will be the voice of our company, providing exceptional customer service and support to our growing client base.

Offers a Relocation Package to outside CDO candidates.

What you'll be doing

• Respond to customer inquiries and requests through various communication channels (phone, email, chat)
• Troubleshoot and resolve customer issues in a timely and efficient manner
• Provide product and service information to customers
• Document customer interactions and maintain accurate records
• Identify opportunities to improve customer experience and suggest process enhancements
• Collaborate with cross-functional teams to ensure customer satisfaction
• Maintain a high level of professionalism and customer service at all times

What we're looking for

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical abilities
• Friendly, patient and customer-focused attitude
• Previous experience in a customer service or call centre role is preferred
• Basic technical skills and familiarity with customer service software
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously