Quality Team Lead – BPO, Green Belt, Onsite Clark

TASQ Staffing Solutions; Angeles; On-site; PHP 558,000 - 781,200; Full time

Job summary

A leading staffing solutions provider is seeking a Quality Team Lead to manage quality frameworks and ensure adherence to quality processes. The ideal candidate should have a bachelor's degree and at least 4-5 years of experience in the BPO industry, including 2 years in leadership roles. Strong interpersonal and analytical skills are essential, along with Six Sigma Green Belt certification. This onsite position is located in the Davao Region, Angeles.

Qualifications

• Professional experience in Leadership in Quality Department in a shared service or BPO environment.
• Minimum of 4 to 5 years in the BPO industry within the quality assurance team.
• Must have at least 2 years of leadership experience.

Responsibilities

• Ensure adherence to Quality framework and deploy the framework for new ramp ups.
• Analyze customer complaints and conduct root cause analysis.
• Conduct engagement-specific verification audits to identify gaps.

Skills

Interpersonal skills

Communication skills

Analytical skills

Education

Bachelor's degree

Tools

Six Sigma Green Belt

Lean certification

Job description

A leading staffing solutions provider is seeking a Quality Team Lead to manage quality frameworks and ensure adherence to quality processes. The ideal candidate should have a bachelor's degree and at least 4-5 years of experience in the BPO industry, including 2 years in leadership roles. Strong interpersonal and analytical skills are essential, along with Six Sigma Green Belt certification. This onsite position is located in the Davao Region, Angeles.