Quality & Process Excellence Leader – BPO (Onsite Clark)

TASQ Staffing Solutions; Mabalacat; On-site; PHP 781,200 - 1,004,400; Full time

Job summary

A staffing solutions company is seeking a Quality Assurance Leader in Pampanga, Philippines. This role requires a bachelor's degree and at least 6 years of experience in the BPO industry, including 5 years in leadership. The candidate must possess excellent communication skills, Six Sigma Green Belt, and the ability to manage multiple tasks in a fast-paced environment. Responsibilities include overseeing quality processes, client relations, and driving process excellence initiatives. Shifting schedules and onsite presence in Clark are required.

Qualifications

• 6+ years of experience in the BPO industry and quality assurance.
• 5+ years in a leadership role.
• Proficiency in Six Sigma methodologies.

Responsibilities

• Perform financial assessments and ensure revenue health.
• Manage process adherence to quality frameworks.
• Conduct client engagement reviews and analyze customer complaints.
• Lead small to medium projects focusing on process excellence.
• Monitor SLA performance and provide metrics insights.
• Conduct quality training for team members.

Skills

Leadership in Quality Department

Interpersonal Skills

Communication Skills

Analytical Skills

Multi-tasking

Education

Bachelor's degree

Tools

Six Sigma Green Belt

Lean Certification

ISO 9001

Job description

A staffing solutions company is seeking a Quality Assurance Leader in Pampanga, Philippines. This role requires a bachelor's degree and at least 6 years of experience in the BPO industry, including 5 years in leadership. The candidate must possess excellent communication skills, Six Sigma Green Belt, and the ability to manage multiple tasks in a fast-paced environment. Responsibilities include overseeing quality processes, client relations, and driving process excellence initiatives. Shifting schedules and onsite presence in Clark are required.