BPO Quality Team Lead — Onsite & Shifting

Gratitude Philippines; Quezon City; On-site; PHP 502,200 - 558,000; Full time

Job summary

A leading BPO company in Quezon City seeks a Quality Team Lead to manage the quality assurance team and ensure compliance with company standards. The ideal candidate has at least 2 years of experience in BPO, excellent communication skills, and a strong ability to lead initiatives for quality improvement. This on-site full-time role offers a salary range of 45K to 50K and requires working in a shifting schedule.

Qualifications

• At least 2 years of relevant experience in BPO.
• Candidate should have excellent problem-solving capabilities.
• Able to work in a shifting schedule.

Responsibilities

• Lead and manage the quality assurance team.
• Monitor performance and drive compliance.
• Implement quality improvement initiatives.

Skills

Experience in BPO transactional quality

Excellent written and verbal communication

Strong interpersonal and influencing abilities

Good process management skills

Excellent skills in Excel

Data Analysis

Analytical Skills

Reporting

Education

Bachelor's degree

Job description

A leading BPO company in Quezon City seeks a Quality Team Lead to manage the quality assurance team and ensure compliance with company standards. The ideal candidate has at least 2 years of experience in BPO, excellent communication skills, and a strong ability to lead initiatives for quality improvement. This on-site full-time role offers a salary range of 45K to 50K and requires working in a shifting schedule.