Quality Team Lead (Clark Pampanga) | Onsite

TASQ Staffing Solutions; Angeles; On-site; PHP 558,000 - 781,200; Full time

Job summary

A leading staffing solutions provider is seeking a Quality Team Lead to manage quality frameworks and ensure adherence to quality processes. The ideal candidate should have a bachelor's degree and at least 4-5 years of experience in the BPO industry, including 2 years in leadership roles. Strong interpersonal and analytical skills are essential, along with Six Sigma Green Belt certification. This onsite position is located in the Davao Region, Angeles.

Qualifications

• Professional experience in Leadership in Quality Department in a shared service or BPO environment.
• Minimum of 4 to 5 years in the BPO industry within the quality assurance team.
• Must have at least 2 years of leadership experience.

Responsibilities

• Ensure adherence to Quality framework and deploy the framework for new ramp ups.
• Analyze customer complaints and conduct root cause analysis.
• Conduct engagement-specific verification audits to identify gaps.

Skills

Interpersonal skills

Communication skills

Analytical skills

Education

Bachelor's degree

Tools

Six Sigma Green Belt

Lean certification

Job description

Quality Team Lead (Clark Pampanga) | Onsite

About the job Quality Team Lead (Clark Pampanga) | Onsite

Shift: Shifting Schedules

Responsibilities:

• inancial Assessments and revenue health.
• Process Management - Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around them
  
• Process Control & Verification - Deploy and Monitor process verification methods (Transaction Monitoring). Establish control measures in the processes to achieve process stability and consistent delivery. Establish Quality measurement methods and ensure scores are improved.
  
• Client Management Relationship - Participate in engagement reviews with clients to provide quality specific performance reports. Analyze customer complaints, conduct root cause analysis take corrective actions.
  
• Process Institutionalization - Conduct engagement specific verification audits to identify gaps with respect to QMS. Raise and follow up on closure of CARs
  
• Change Management - Address issues at engagement level while implementing the changes and ensure that changes are being sustained over a period of time
  

Requirements:

• Bachelor's degree graduate, any field.
• Professional experience in Leadership in Quality Dept in a shared service or BPO environment.
• Minimum of 4 to 5 years in the BPO industry and within the quality assurance team
  
• Must have at least 2 years of leadership experience
  
• Excellent interpersonal, communication and analytical skills.
• Six Sigma Green Belt, Lean certification and/or ISO is required.

Certifications & Competence:

• Must be a Green Belt Lean Six Sigma Certified.
• Trained in Black Belt Certification is a plus.