Quality Team Lead (Clark Pampanga) | Onsite

TASQ Staffing Solutions; Angeles; On-site; PHP 334,800 - 502,200; Full time

Job summary

A staffing and solutions company is seeking a Quality Manager in Pampanga, Philippines. The ideal candidate will have a bachelor's degree, 4-5 years of experience in the BPO industry, and strong leadership skills. Certifications in Six Sigma and Lean are essential. Responsibilities include process management, client relationship management, and ensuring quality standards are met. This role requires excellent communication and analytical skills.

Qualifications

• Bachelor's degree in any field required.
• 4-5 years of BPO industry experience, specifically in quality assurance.
• At least 2 years in a leadership role within the quality department.

Responsibilities

• Conduct financial assessments and monitor revenue health.
• Ensure adherence to the quality framework for existing and new processes.
• Monitor process verification methods and establish control measures.

Skills

Excellent communication skills

Analytical skills

Leadership experience

Education

Bachelor's degree, any field

Tools

Six Sigma Green Belt

Lean certification

ISO 9001

Job description

Work Setup: Onsite (Clark Pampanga)

Shift: Shifting Schedules

Responsibilities:

• Financial Assessments and revenue health.
• Process Management - Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. Identify the internal pain areas in client processes and build robust controls around them.
• Process Control & Verification - Deploy and Monitor process verification methods (Transaction Monitoring). Establish control measures in the processes to achieve process stability and consistent delivery. Establish Quality measurement methods and ensure scores are improved.
• Client Management Relationship - Participate in engagement reviews with clients to provide quality specific performance reports. Analyze customer complaints, conduct root cause analysis take corrective actions.
• Process Institutionalization - Conduct engagement specific verification audits to identify gaps with respect to QMS. Raise and follow up on closure of CARs.
• Change Management - Address issues at engagement level while implementing the changes and ensure that changes are being sustained over a period of time.

Requirements:

• Bachelor's degree graduate, any field.
• Professional experience in Leadership in Quality Dept in a shared service or BPO environment.
• Minimum of 4 to 5 years in the BPO industry and within the quality assurance team.
• Must have at least 2 years of leadership experience.
• Excellent interpersonal, communication and analytical skills.
• Six Sigma Green Belt, Lean certification and/or ISO is required.

Certifications & Competence:

• Must be a Green Belt Lean Six Sigma Certified.
• Trained in Black Belt Certification is a plus.
• ISO 9001 Exposure