Onsite BPO Quality Leader (Green Belt)

TASQ Staffing Solutions; Muntinlupa; On-site; PHP 80,000 - 100,000; Full time

Job summary

A staffing solutions company seeks a Quality Assistant Manager in Alabang to conduct financial assessments and ensure adherence to quality frameworks. The ideal candidate has a Bachelor's degree and 5 to 7 years of BPO industry experience, including 4 years in leadership within the quality assurance team. Certifications like Six Sigma Green Belt and Lean certification are required. The role involves managing client relationships, conducting audits, and implementing quality controls in a fast-paced environment.

Qualifications

• Minimum of 5 to 7 years in the BPO industry in quality assurance.
• At least 4 years of leadership experience required.
• Trained in Black Belt Certification is a plus.

Responsibilities

• Conduct financial assessments and ensure revenue health.
• Manage adherence to quality frameworks and deploy them for new projects.
• Participate in engagement reviews with clients to provide performance reports.

Skills

Interpersonal skills

Analytical skills

Communication skills

Multitasking

Education

Bachelor's degree

Tools

Six Sigma Green Belt

Lean certification

ISO 9001

Job description

A staffing solutions company seeks a Quality Assistant Manager in Alabang to conduct financial assessments and ensure adherence to quality frameworks. The ideal candidate has a Bachelor's degree and 5 to 7 years of BPO industry experience, including 4 years in leadership within the quality assurance team. Certifications like Six Sigma Green Belt and Lean certification are required. The role involves managing client relationships, conducting audits, and implementing quality controls in a fast-paced environment.