Quality Process Engineer - Incident Mgmt, Night Shift

Emerson Electric (Asia) Limited - ROHQ; Mandaluyong; On-site; PHP 400,000 - 700,000; Full time

Benefits offered by this job

Medical insurance

Flexible time off

Paid parental leave

Employee recognition program

Employee resource groups

Job summary

Emerson Electric (Asia) Limited - ROHQ in Mandaluyong, Philippines, is seeking an Engineer II, Perfect Execution to deliver timely resolutions to quality-related claims and support various Quality activities. You will contribute to customer satisfaction and drive operational improvement.

In this role you will perform incident management for global claims, prepare resolutions, gather information for project management, and generate high-value reports to help the team and the business grow.

Qualifications

• Bachelor's degree in any Engineering degree.
• 2-3 years of experience with customer interface.
• Intermediate proficiency in Microsoft Excel.
• Report to Night Shift.

Responsibilities

• Perform incident management for all quality-related claims received globally.
• Prepare resolutions for quality-related claims that is beneficial to both business and customer.
• Gather information needed for a successful project management of the team.
• Generate reports of high value to the organization that drive results.

Skills

Customer interface experience

Excel proficiency

Communication

Education

Bachelor's degree in Engineering

Tools

Microsoft Excel

Job description

Emerson Electric (Asia) Limited - ROHQ in Mandaluyong, Philippines, is seeking an Engineer II, Perfect Execution to deliver timely resolutions to quality-related claims and support various Quality activities. You will contribute to customer satisfaction and drive operational improvement.

In this role you will perform incident management for global claims, prepare resolutions, gather information for project management, and generate high-value reports to help the team and the business grow.