Quality & Incident Resolution Engineer II

Emerson Electric Co; Mandaluyong; Presencial; PHP 350 000 - 650 000; Tempo integral

Resumo da oferta

Emerson Electric Co. in Mandaluyong, Philippines, is seeking an Engineer II in Perfect Execution to drive timely resolutions to quality-related claims and support quality initiatives.

You will contribute to customer satisfaction, provide insights, and help strengthen the integrity of quality across the organization. You will work globally on incident management, prepare resolutions for claims, gather information for project management, and generate high-value reports that drive business results.

Qualificações

• Bachelor's degree in any Engineering degree.
• 2-3 years of experience in a position with customer interface.
• Intermediate proficiency in Microsoft Excel.

Responsabilidades

• Perform incident management for all quality-related claims received globally.
• Prepare resolutions for quality-related claims that is beneficial to both business and customer.
• Gather information needed for a successful project management of the team.
• Generate reports of high value to the organization that drive results.

Conhecimentos

Customer interface

Communication

Formação académica

Bachelor's degree in Engineering

Ferramentas

Microsoft Excel

Descrição da oferta de emprego

Emerson Electric Co. in Mandaluyong, Philippines, is seeking an Engineer II in Perfect Execution to drive timely resolutions to quality-related claims and support quality initiatives.

You will contribute to customer satisfaction, provide insights, and help strengthen the integrity of quality across the organization. You will work globally on incident management, prepare resolutions for claims, gather information for project management, and generate high-value reports that drive business results.