Customer Quality Engineer II - Incident Resolution & Improvement

MTI Advanced Test Development Corp.; Philippines; On-site; PHP 400,000 - 800,000; Full time

Job summary

Microchip Technology Inc. in the Philippines is seeking a Quality Engineer to review customer quality incidents, lead cross‑functional teams, and guide the 8D problem‑solving process across wafer fabrication through shipping.

You will coordinate failure analysis, implement corrective actions, monitor KPIs, and ensure data integrity in incident management, with strong leadership and written/spoken English required.

Qualifications

• Bachelor of Science in Engineering ( Electronics or Electrical preferred ).
• 4+ years in semiconductor manufacturing, quality/reliability or related fields.
• Strong leadership, analytical skills, and English communication.

Responsibilities

• Review information for customer quality incidents and provide disposition.
• Lead cross-functional teams to resolve incidents using 8D.
• Coordinate failure analysis and root-cause investigations with relevant groups.
• Ensure risk assessment and action plans to contain and prevent incidents.
• Update incident management databases promptly and ensure data integrity.
• Generate reports and updates through incident closure.
• Verify effectiveness of corrective actions per schedule.
• Analyze data to drive systemic quality improvements.
• Assess risk of product changes or RMAs and mitigate.
• Prepare data for KPI metrics and publish as needed.
• Complete tasks to support project goals and report status.

Skills

Leadership

Cross-functional teams

8D problem solving

Analytical skills

English communication

Education

Bachelor of Science in Engineering

Tools

MS Word

MS Excel

PowerPoint

Job description

Microchip Technology Inc. in the Philippines is seeking a Quality Engineer to review customer quality incidents, lead cross‑functional teams, and guide the 8D problem‑solving process across wafer fabrication through shipping.

You will coordinate failure analysis, implement corrective actions, monitor KPIs, and ensure data integrity in incident management, with strong leadership and written/spoken English required.