Customer Care & Order Excellence Specialist

Emerson Electric Co; Mandaluyong; Sur place; PHP 279 000 - 435 000; Plein temps

Résumé du poste

Emerson Electric Co in Mandaluyong, Philippines, is seeking a Specialist II, Customer Care Administration to join the Sales Order Management and Customer Care team. You will manage customer order execution from factory PO through delivery and billing, ensuring compliance with contractual obligations.

The role requires coordination with suppliers, handling trade compliance screening, invoicing, and documentation control, delivering accurate order data and proactive customer service.

Qualifications

• Bachelor’s degree in Business, Logistics, or related field.
• At least 1 year of relevant work experience in Customer Service, Sales, Order Administration, or PO processing.
• Strong interpersonal and communication skills; customer service oriented.

Responsabilités

• Coordinate and follow up with internal and external suppliers for shipment expediting and provide customers with periodic updates on open order shipping schedules.
• Conduct International Trade Compliance screening prior to shipment, liaise with the compliance team for hold release when needed, and prepare shipping invoice for shipment processing.
• Prepare proforma invoice for advance payment collection, coordinate with finance for any credit hold release, and ensure accuracy in shipping documentation.
• Work with the Document Control Team to ensure documents are submitted/approved per contract requirements and coordinate with customers and factories for scheduled third-party inspections.
• Review and validate order entry data submitted by the upstream team to ensure accuracy and completeness before executing billing and process billing in accordance with customer contracts or purchase orders.

Connaissances

Customer service

Order administration

PO processing

Microsoft Office

Formation

Bachelor’s degree in Business/Logistics

Outils

SAP/Oracle

Description du poste

Emerson Electric Co in Mandaluyong, Philippines, is seeking a Specialist II, Customer Care Administration to join the Sales Order Management and Customer Care team. You will manage customer order execution from factory PO through delivery and billing, ensuring compliance with contractual obligations.

The role requires coordination with suppliers, handling trade compliance screening, invoicing, and documentation control, delivering accurate order data and proactive customer service.