Process Engineer (Night Shift)

Emerson Electric (Asia) Limited - ROHQ; Mandaluyong; On-site; PHP 400,000 - 700,000; Full time

Benefits offered by this job

Medical insurance

Flexible time off

Paid parental leave

Employee recognition program

Employee resource groups

Job summary

Emerson Electric (Asia) Limited - ROHQ in Mandaluyong, Philippines, is seeking an Engineer II, Perfect Execution to deliver timely resolutions to quality-related claims and support various Quality activities. You will contribute to customer satisfaction and drive operational improvement.

In this role you will perform incident management for global claims, prepare resolutions, gather information for project management, and generate high-value reports to help the team and the business grow.

Qualifications

• Bachelor's degree in any Engineering degree.
• 2-3 years of experience with customer interface.
• Intermediate proficiency in Microsoft Excel.
• Report to Night Shift.

Responsibilities

• Perform incident management for all quality-related claims received globally.
• Prepare resolutions for quality-related claims that is beneficial to both business and customer.
• Gather information needed for a successful project management of the team.
• Generate reports of high value to the organization that drive results.

Skills

Customer interface experience

Excel proficiency

Communication

Education

Bachelor's degree in Engineering

Tools

Microsoft Excel

Job description

If you are an Engineer II, Perfect Executionprofessional looking for an opportunity to grow your career, this gives you the chance to provide timely resolutions to quality-related claims and support various Quality and Perfect Execution activities of the team. You will contribute to customer satisfaction, provide insights into other functions, and improve integrity of Quality. This plays a very vital role in helping drive growth platforms and supports operational pillars while striving for long-term value creation.

If this sounds like a perfect fit for you, and join our team in Mandaluyong, Philippines!

In This Role, Your Responsibilities Will Be:

• Perform incident management for all quality-related claims received globally.

• Prepare resolutions for quality-related claims that is beneficial to both business and customer.

• Gather information needed for a successful project management of the team.

• Generate reports of high value to the organization that drive results.

Who You Are:

You are ready to take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. You can efficiently carry out tasks independently and generate accurate, high-quality reports. You build strong customer relationships and deliver customer-centric solutions. You can proficiently communicate ideas and influence both internal and external customers.

For This Role, You Will Need:

• Bachelor's degree in any Engineering degree.

• 2-3 years of experience in a position with customer interface.

• Intermediate proficiency in Microsoft Excel.

• Report to Night Shift

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.