Quality Assurance Officer

DHL Express (Philippines) Corporation; Mimaropa; On-site; PHP 420,000 - 520,000; Full time

Job summary

DHL Express (Philippines) Corporation is seeking an OMS Champion to support the Operations Management System on site, coach leadership, and track OMS achievements. The role emphasizes quality audits, process improvement, and adherence to ISO 9001 standards.

Ideal candidates have a engineering or business background, 2+ years in quality assurance, strong analytical and communication skills, and the ability to work both independently and with cross-functional teams in a manufacturing/logistics

Qualifications

• College diploma or degree in engineering, business administration or a related field.
• Minimum 2 years of experience in a quality assurance or control role in manufacturing, transport or logistics.
• Strong understanding of quality management systems such as ISO 9001.
• Excellent problem-solving, analytical and decision-making skills.
• Ability to work independently as well as part of a team.
• Excellent communication and interpersonal skills.
• Proficiency in using quality management software and data analysis tools.
• Experience in performance management, productivity and continuous improvement methodologies.

Responsibilities

• Conduct regular quality audits and inspections and address non-conformities.
• Implement quality control measures to prevent issues.
• Collaborate with cross-functional teams to resolve quality problems.
• Maintain detailed records and documentation of quality metrics.
• Provide training on quality procedures to staff.
• Stay up-to-date with regulations, standards and quality management principles.
• Continuously look for opportunities to improve quality systems and processes.
• Support implementation of the Operations Management System on site and track OMS achievements.
• Drive OMS principles and elements and maintain the OMS.
• Support management to maintain an organization that delivers results.
• Assist in Job Standardization and continuous improvement.
• Coach the team to ensure rules are followed to achieve success.

Skills

Quality management

Problem solving

Analytical thinking

Communication skills

Teamwork

Data analysis

Education

Bachelor's degree in engineering, business or related field

Tools

Quality management software

Job description

About us

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.

We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.

Responsibilities

QUALITY FUNCTIONS

• Conducting regular quality audits and inspections to identify and address any non-conformities or defects

• Implementing quality control measures and processes to prevent quality issues from occurring

• Collaborating with cross-functional teams to investigate and resolve quality-related problems

• Maintaining detailed records and documentation to track quality performance metrics

• Providing training and guidance to production and operations staff on quality procedures and best practices

• Staying up-to-date with industry regulations, standards and quality management principles

• Continuously looking for opportunities to improve quality systems and processes

OMS FUNCTIONS

The Purpose of the OMS Champion Job is to support the implementation of the Operations Management System on site and ensure sustainability. This includes the development and coaching of the site leadership team (supervisors and coordinators) and the tracking of the OMS achievements.

• Drive the implementation of the 4 OMS principles and 12 OMS elements and maintain the OMS

• Support the site management team to establish and maintain an organization that delivers

• Support the implementation and maintenance of the Job Standardization

• Support continuous improvement

• Coach of a team, ensuring everyone plays by the rules to achieve success.

Requirements

What we're looking for

• College diploma or degree in engineering, business administration or a related field

• Minimum 2 years of experience in a quality assurance or control role, preferably in the manufacturing, transport or logistics industry

• Strong understanding of quality management systems, such as ISO 9001, and quality control techniques

• Excellent problem-solving, analytical and decision-making skills

• Ability to work independently as well as part of a team

• Excellent communication and interpersonal skills

• Proficiency in using quality management software and data analysis tools

• Experience in performance management, productivity and continuous improvement methodologies