Management System Supervisor

Asiacargo; Manila; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Health Insurance Plan or HMO

Yearly Performance Increase

Promotional/Merit Incentives

Company Phone with Mobile Data

Internal and External Training

Shuttle Services

Job summary

Asiacargo is seeking a Management System Supervisor to assist the Quality Manager in achieving and maintaining ISO certification across the organization. You will support the development and application of quality improvement programs and best practices, and co-lead internal audits.

The role emphasizes developing risk management processes, documenting customer complaints, and coordinating corrective actions while fostering strong cross-functional collaboration.

Qualifications

• Bachelor degree required in Business, Marketing or Industrial Engineering.
• At least 1 year experience as MS (Quality) Supervisor, preferably in Freight Forwarding/Brokerage/Distribution.
• Experience working with external auditors.
• ISO 9001:2015 Awareness and Internal Quality Audit training.
• Skills in risk management development and KPI creation.

Responsibilities

• Assist with development/update and implementation of risk management.
• Coordinate documentation of customer complaints and check corrective action plans.
• Create procedures, work instructions, quality plans, forms and related information.
• Assist in facilitating all inductions and orientation training regarding quality.
• Collaborate on KPI development across the organization.
• Assist Quality Manager in preparation of audit notice and coordination with auditors.
• Review audit reports submitted by the auditor and assist in finalizing it.

Skills

Excellent communication

Flexible and customer oriented

Can influence others

Demonstrated leadership capabilities

Ability to effectively establish and…

Excellent interpersonal communication

Ability to properly plan and execute

Education

Bachelor degree in Business/Marketing/Industrial Engineering

Job description

The Management System Supervisor will assist the Quality Manager in achieving/maintaining ISO certification across organizations. He/she will support the development and application of company quality improvement programs and best practices. Will also be conducting internal quality audits and co-lead the audit team as well.

Job Description

• Assist with the development/update and implementation of risk management of the company.
• Coordinate documentation of customer complaints and check corrective action plans.
• Create procedures/work instructions/quality plans/process flows/forms and other related information.
• Assist in facilitating all inductions and orientation training regarding quality.
• Collaborate with the reporting manager on the development of KPI’ s across the organization.
• Assist Quality Manager in preparation of audit notice and coordinate approval; communicate to the concerned auditors and department heads.
• Review audit reports submitted by the auditor and assist in finalizing it.

Job Dimensions

Core Competencies:

• Excellent communication both oral and written
• Flexible and customer oriented
• Can influence others

Values and Virtues:

• Independent and smart
• Result driven and dependable
• Hardworking
• Diplomatic

Specific Attributes:

• Demonstrated leadership capabilities
• Ability to effectively establish and maintain working relationships with peers at all levels of the organization.
• Excellent interpersonal communication
• Ability to properly plan and execute action plans

Qualifications

Education:

• Graduate of Bachelor course in Business/Marketing/Industrial Engineering

Experience:

• At least a year of working experience as an MS (Quality) Supervisor preferably in a Freight Forwarding/Brokerage/Distribution company. Experience working with external auditors.

Training/ Seminars:

• ISO 9001:2015 Awareness; Internal Quality Audit; Risk Based Thinking; Root Cause Analysis; Effective Audit Report writing; and other ISO Training.

Company Benefits

• Health Insurance Plan or HMO.
• Yearly Performance Increase.
• Promotional/Merit Incentives.
• Company Phone with Mobile Data.
• Internal and External Training.
• Shuttle Services.