Warehouse Officer- Quality Management

MR DIY Philippines; Carmona; On-site; PHP 600,000 - 800,000; Full time

Job summary

MR DIY Philippines is seeking a Quality Management Officer responsible for driving end-to-end quality performance across warehouse operations in Cavite, Carmona. The role involves conducting regular audits, identifying quality risks, leading root cause analysis, and ensuring compliance across all sites. Ideal candidates will possess a Bachelor's degree, experience in quality enforcement, and strong communication skills. This position demands attention to detail and the ability to thrive in high-pressure environments.

Qualifications

• Bachelor's degree in Engineering, Management, Logistics, or related field.
• Experience in warehouse operations or quality enforcement.
• Strong background in root cause analysis and process improvement.
• Ability to work in field-based, high-pressure environments.
• Strong communication and stakeholder management skills.
• Familiarity with advanced Excel/reporting tools.

Responsibilities

• Drive end-to-end quality performance across warehouse operations.
• Conduct regular warehouse visits and perform floor audits.
• Identify potential quality risks and recommend preventive actions.
• Lead structured root cause analysis for major quality issues.
• Ensure audit readiness and compliance across all warehouses.
• Provide direction and coaching to QM Supervisors.

Skills

Root cause analysis

Process improvement

Operational quality control

Strong communication skills

Stakeholder management

Advanced Excel

Education

Bachelor's degree in any related field

Tools

Reporting tools

Job description

Job Summary

The Quality Management Officer is responsible for driving end-to-end quality performance across warehouse operations, ensuring KPI achievement (DDR & other damage categories) through on-ground enforcement, proactive issue detection, and across-functional resolution. The role ensures that quality standards are not only monitored but strictly implemented and sustained across all sites.

Key Responsibilities

On-Ground Quality Enforcement

• Conduct regular warehouse visits (Dasma, Tonivic, and other assigned sites).
• Perform floor audits across collecting, packing, dispatch, and storage areas.
• Immediately identify, escape, and enforce correction of SOP deviations.
• Validate that corrective actions are implemented properly on the floor.

KPI Ownership & Performance Improvement

• Own and drive improvement of: DDR (WH IMPACT), OTHER DAMAGE CATEGORIES.

Proactive Issue Detection

• Identify potential quality risks before escalation.
• Monitor operational patterns that may lead to errors or damages.
• Recommend preventive actions based on trend analysis and observation.

Root Cause & CAPA Leadership

• Lead structured root cause analysis for major quality issues.
• Ensure corrective and preventive Actions (CAPA) are implemented, verified on the floor, and sustained over time.
• Prevent repeat issues through system enforcement.

Cross-functional Coordination & Escalation

• Coordinate with RTM, purchasing, warehouse operations, and compliance teams.
• Escalate unresolved or repeated non-compliance cases.
• Ensure alignment on packaging, handling and operational standards.

Audit & Compliance Leadership

• Ensure audit readiness across all warehouses at all times.
• Conduct internal compliance checks and follow through validation.
• Strengthen adherence to SOP's and quality documentation standards.

Leadership & Coaching (Supervisor Alignment)

• Provide direction and technical guidance to QM Supervisors.
• Ensure Supervisors execute daily compliance and corrective actions properly.
• Strengthen operational discipline through coaching and escalation when needed.

Job Requirements

• Bachelor's degree in any related field (Engineering, Management, Logistics, etc).
• Experience in warehouse operations or quality enforcement (not properly reporting roles).
• Strong background in root cause analysis, process improvement, operational quality control.
• Comfortable working in field-based, high-pressure environments.
• Strong communication and stakeholder management skills.
• Advanced Excel / reporting tools is an advantage.