Quality and Risk Management Specialist

Transnational Diversified Group; Philippines; On-site; PHP 420,000 - 700,000; Full time

Job summary

Transnational Diversified Group seeks a Quality and Risk Management Specialist to monitor operational quality, track risks, and drive process improvements in the Philippines.

You will collect data, maintain compliance documentation, analyze workflows, and collaborate across departments to ensure adherence to standards and ISO frameworks.

Qualifications

• Bachelor’s degree in business administration, industrial engineering, operations, or related field.
• Minimum of 2 years of experience in quality management support, compliance administration, or business analysis.
• Proficiency in Excel, Word, PowerPoint and Google Workspace.
• Knowledge of ISO 9001 or ISO 27001 or CAPA/root-cause analysis tools is a plus.
• Strong analytical, problem-solving, and attention to detail.

Responsibilities

• Maintain the Enterprise Risk Management (ERM) register with data from departments.
• Support ISO 27001 compliance tasks and audit documentation.
• Collect operational metrics and identify bottlenecks and risks.
• Coordinate cross-functional communications and track project milestones.
• Draft and organize SOPs, quality manuals, and reports.
• Investigate incidents and recommend corrective actions.
• Monitor risk mitigation action plans across departments.
• Assist in vendor/third-party risk assessments as needed.

Skills

Analytical thinking

Problem solving

Communication

Collaboration

Organization

Education

Bachelor’s degree

Tools

Excel

Word

PowerPoint

Google Workspace

Job description

We are seeking a Quality and Risk Management Specialist to support our team in monitoring operational quality, tracking business risks, and driving continuous process improvement. In this role, you will collect operational data, maintain compliance documentation, analyze workflow bottlenecks, and collaborate across departments to ensure adherence to company standards and ISO frameworks.

This role is for you if you are:

• Self-Driven & Accountable: You take full ownership of your tasks and take pride in delivering quality results on time.

• Autonomous: You excel at working independently with minimal supervision and can proactively solve problems.

• Adaptable & Inclusive: You thrive in a diverse, cross-functional environment and enjoy collaborating with teams across different backgrounds.

Duties & Responsibilities

• Risk Register Support: Assist in gathering risk data from various departments and maintaining the Enterprise Risk Management (ERM) register.

• Audit & Compliance Assistance: Support ISO 27001 compliance tasks, assist in compiling documentation for internal/external audits, and track Corrective and Preventive Action (CAPA) records.

• Data & Process Analysis: Collect operational metrics and workflow data to identify process bottlenecks, efficiency gaps, and operational risks.

• Cross-Functional Coordination: Serve as a point of contact for routine quality inquiries, track project milestones, and facilitate administrative communication across teams.

• Documentation Maintenance: Help draft, format, and organize Standard Operating Procedures (SOPs), quality manuals, and departmental reports.

• Root Cause & Incident Analysis: Participate in investigating operational incidents, customer complaints, or compliance deviations to recommend corrective measures.

• Risk Mitigation Monitoring: Follow up on department-level risk mitigation action plans to ensure risks are appropriately contained and resolved.

• Vendor & Third-Party Assessment: Assist in evaluating third-party risks or vendor compliance as required under ISO standards.

• Quality & Risk Training: Assist in developing and delivering basic training materials or informational updates regarding company quality policies and ISO procedures to internal staff.

Job Requirements

• Education: Bachelor’s degree in Business Administration, Industrial Engineering, Operations, or a related field.

• Experience: Minimum of 2 years of experience in quality management support, compliance administration, or business analysis.

• Technical Skills:

  • Proficiency in Microsoft Office applications (Excel, Word, PowerPoint) and Google Workspace.

  • Knowledge on quality management systems (ISO 9001, ISO 27001) or CAPA/root-cause analysis tools is a strong advantage.

• Personal Attributes:

  • Analytical & Problem-Solving: Strong logical thinking, data-driven mindset, and high attention to detail.

  • Communication & Collaboration: Excellent written/verbal communication skills with strong relationship-building ability.

  • Organization: Highly structured approach to managing multiple tasks, documentation, and compliance deadlines.

  • Business Acumen: Foundational awareness of operational workflows and eager to learn industry standards and regulations.