Quality Management Specialist

Han Odenya Cuisine Inc.; Cebu City; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Han Odenya Cuisine Inc. in Cebu City seeks a Quality Manager to design, implement, and maintain a QMS aligned with ISO 9001/GMP standards. You will lead the quality team, drive CAPAs, analyze data, manage audits, and foster a culture of continuous improvement while ensuring customer satisfaction.

The role requires strong communication with senior management, effective training of staff, and a proactive approach to quality assurance in a fast-paced environment.

Qualifications

• Deep knowledge of quality management principles, techniques, and frameworks like ISO 9001 or GMP.
• Proficiency in data analysis, trend identification, and performance monitoring.
• Excellent communication, both written and verbal, to effectively report to management and train staff.
• Strong ability to identify problems and develop effective strategies to achieve quality targets.

Responsibilities

• Design, implement, and maintain a comprehensive QMS that aligns with goals and standards such as ISO 9001.
• Ensure compliance with national, international, and internal standards; lead internal audits and coordinate external audits.
• Identify areas for improvement within quality processes and drive CAPA implementations.
• Collect, analyze, and report on quality metrics, trends, and customer feedback to senior management.
• Oversee creation and maintenance of QMS documentation including policies and procedures.
• Develop and deliver training programs to promote a quality-focused culture.
• Manage and mentor the quality team to ensure high performance and collaboration.
• Handle customer complaints and feedback, ensuring timely resolutions and high satisfaction.

Skills

Quality Expertise

Analytical Skills

Communication

Problem-Solving

Job description

Responsibilities

• System Development & Implementation:

  Design, implement, and maintain a comprehensive QMS that aligns with the company's goals and applicable standards, such as ISO 9001.

• Compliance & Audits:

  Ensure the organization adheres to relevant national, international, and internal standards and regulations, leading both internal audits and coordinating external audits.

• Process Improvement:

  Identify areas for improvement within quality processes and drive the implementation of corrective and preventative actions (CAPAs).

• Data Analysis & Reporting:

  Collect, analyze, and report on key quality performance metrics, quality trends, and customer feedback to senior management.

• Documentation Management:

  Oversee the creation and maintenance of all QMS documentation, including policies, procedures, and quality records.

• Training & Culture:

  Develop and deliver training programs to employees to promote a quality-focused culture and ensure understanding of quality standards and procedures.

• Leadership:

  Manage and mentor the quality team, providing guidance and support to ensure high performance and a collaborative environment.

• Customer Focus:

  Manage customer complaints and feedback, ensuring timely and effective resolution to maintain high levels of customer satisfaction.

Key Skills and Qualifications

• Quality Expertise:

  Deep knowledge of quality management principles, techniques, and frameworks like ISO 9001 or GMP.

• Analytical Skills:

  Proficiency in data analysis, trend identification, and performance monitoring.

• Communication:

  Excellent communication, both written and verbal, to effectively report to management and train staff.

• Problem-Solving:

  Strong ability to identify problems and develop effective strategies to achieve quality targets.