Senior QA Analyst – HR & Workforce Tech

Bravissimo Resourcing Inc.; Quezon City; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Paid Holidays

HMO

Job summary

A recruitment agency is seeking a Sr. Associate Quality Analyst in Quezon City. The candidate should have a Bachelor's degree and experience in Human Capital Management. Responsibilities include monitoring interactions, coordinating training, and producing quality reports. The role requires strong client communication skills and a drive for process improvement. This is a full-time, on-site position offering government-mandated benefits such as paid holidays and HMO coverage.

Qualifications

• Bachelor's degree required.
• Experience in Human Capital Management is essential.
• Strong understanding of quality monitoring techniques.

Responsibilities

• Monitor all interactions and ensure accuracy with timely feedback.
• Coordinate call calibration and training sessions.
• Produce quality reports and dashboards.
• Drive first-call resolution and quality initiatives.

Skills

Human Capital Management Experience

Quality Monitoring

Process Improvement

Client Communication

Education

Bachelor's Degree

Tools

Salesforce

Excel

Job description

A recruitment agency is seeking a Sr. Associate Quality Analyst in Quezon City. The candidate should have a Bachelor's degree and experience in Human Capital Management. Responsibilities include monitoring interactions, coordinating training, and producing quality reports. The role requires strong client communication skills and a drive for process improvement. This is a full-time, on-site position offering government-mandated benefits such as paid holidays and HMO coverage.