Pure Chat/Without experience/Customer Support/Non-Voice Role

Caldwell Communications; Valenzuela; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive Salary

13th Month Pay

HMO coverage

Maternity/Paternity Leave

Career growth

Retirement/Life Insurance

Work-life balance

Job summary

Caldwell Communications in Metro Manila is seeking an entry-level customer support specialist to assist clients by phone, email, and written correspondence. You will provide accurate information and resolve inquiries with a focus on clear communication.

Open to graduates with BPO experience; strong English skills are essential. Onsite work is required, with opportunities for rapid career growth for top performers and an industry-leading benefits package including HMO on Day One and 13th month

Qualifications

• Open to high school or senior high school graduates with BPO experience.
• Excellent to above-average English communication skills.
• BPO experience is a plus but not necessary.

Responsibilities

• Answers phone calls and provides important information/ assistance to clients
• Checks mail, fax, and internet mail to provide customer assistance
• Communicates with customers on the phone or using written correspondence to take care of concerns
• Answer participant questions and talk to participants to understand what information is being asked

Skills

English communication

Customer service

BPO experience

Education

College completed

Job description

For regular employees, we offer an industry-leading benefits package that includes:

• Competitive Salary


• 13th Month Pay


• HMO with 3 free Beneficiaries on Day One


• 20% ND Maternity/Paternity Leave


• Opportunity for rapid career growth for Top Performers


• Retirement/Life Insurance for Qualified Staff


• Work-life Balance Processes and Programs

Job Responsibilities

• Answers phone calls and provides important information/ assistance to clients


• Checks mail, fax, and internet mail to provide customer assistance


• Communicates with customers on the phone or using written correspondence to take care of concerns


• Answer participant uestions, , as well as talk to participants to achieve a full understanding of what critical information is being asked.

Open To Candidates Who Completed College No Experience Reuired

• Open to High School and Senior High School Graduates with BPO experience


• Excellent to above-average English communication skills


• BPO experience is a plus but not necessary


• Can do onsite work


• Within 25km to 35 km