CSR - Call Center - Entry Level - Non Voice/Chat Support

Caldwell Communications; Quezon City; On-site; PHP 300,000 - 460,000; Full time

Benefits offered by this job

Competitive Salary

13th Month Pay

HMO with beneficiaries

Maternity/Paternity Leave

Retirement/Life Insurance

Work-life Balance Programs

Career Growth

Job summary

Caldwell Communications in the Philippines is seeking a customer service representative to handle calls, provide information, and assist clients. The role emphasizes clear communication and problem-solving in a fast-paced BPO environment.

On-site position within 25–35 km radius, no experience required for college graduates, HS graduates with BPO experience welcome; strong English skills are essential; opportunities for rapid career growth and comprehensive benefits.

Qualifications

• Open to candidates who completed college no experience required.
• Open to High School and Senior High School Graduates with BPO experience.
• Excellent to above-average English communication skills.
• BPO experience is a plus but not necessary.
• Can do onsite work.
• Within 25km to 35 km.

Responsibilities

• Answers phone calls and provides important information/ assistance to clients
• Checks mail, fax, and internet mail to provide customer assistance
• Communicates with customers on the phone or using written correspondence to take care of concerns
• Answer participant questions, , as well as talk to participants to achieve a full understanding of what critical information is being asked.

Skills

English communication

Customer service

Phone support

Education

High School diploma or equivalent

College degree not required

Tools

CRM software

Job description

Benefits

• Competitive Salary
• 13th Month Pay
• HMO with 3 free Beneficiaries on Day One

20% ND Maternity/Paternity Leave

• Opportunity for rapid career growth for Top Performers
• Retirement/Life Insurance for Qualified Staff
• Work-life Balance Processes and Programs

Job Responsibilities

• Answers phone calls and provides important information/ assistance to clients
• Checks mail, fax, and internet mail to provide customer assistance
• Communicates with customers on the phone or using written correspondence to take care of concerns
• Answer participant questions, , as well as talk to participants to achieve a full understanding of what critical information is being asked.

What are we looking for?

• Open to candidates who completed college no experience required
• Open to High School and Senior High School Graduates with BPO experience
• Excellent to above-average English communication skills
• BPO experience is a plus but not necessary
• Can do onsite work
• Within 25km to 35 km

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!