Call Center - Non Voice Account - Paid Training

Caldwell Communications; Metro Manila; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive salary

13th month pay

HMO with 3 beneficiaries on Day One

20% ND Maternity/Paternity Leave

Career growth opportunities

Retirement/Life Insurance

Work-life balance programs

Job summary

Caldwell Communications is seeking a customer service representative to assist clients via phone and written channels, ensuring clear communication and prompt resolution of inquiries.

Open to high school graduates with or without BPO experience. Strong English skills and ability to work onsite are required. Candidates should be within 25–35 km of the Manila area.

Qualifications

• Open to High School and Senior High School graduates with BPO experience.
• Excellent to above-average English communication skills.
• BPO experience is a plus but not necessary.
• Can do onsite work.
• Within 25km to 35km from the location.

Responsibilities

• Answers phone calls and provides important information/ assistance to clients
• Checks mail, fax, and internet mail to provide customer assistance
• Communicates with customers on the phone or using written correspondence to take care of concerns
• Answer participant questions, , as well as talk to participants to achieve a full understanding of what critical information is being asked.

Skills

English communication

Education

High School / Senior High Diploma

Job description

For regular employees, we offer an industry-leading benefits package that includes:

• Competitive Salary
• 13th Month Pay
• HMO with 3 free Beneficiaries on Day One
• 20% ND Maternity/Paternity Leave
• Opportunity for rapid career growth for Top Performers
• Retirement/Life Insurance for Qualified Staff
• Work-life Balance Processes and Programs

Job Responsibilities

• Answers phone calls and provides important information/ assistance to clients
• Checks mail, fax, and internet mail to provide customer assistance
• Communicates with customers on the phone or using written correspondence to take care of concerns
• Answer participant questions, , as well as talk to participants to achieve a full understanding of what critical information is being asked.

What are we looking for?

Open To Candidates Who Completed College No Experience Required

• Open to High School and Senior High School Graduates with BPO experience
• Excellent to above-average English communication skills
• BPO experience is a plus but not necessary
• Can do onsite work
• Within 25km to 35 km