Property Management Assistant (WFH)

Cloudstaff Pty; Philippines; Remote; PHP 360,000 - 540,000; Full time

Job summary

Cloudstaff is seeking an experienced property management professional to support Australian tenancy operations from the Philippines. You will handle tenant screening, lease creation, arrears follow-up, and coordination of inspections with vendors.

The role requires 2+ years in an Australian property management environment, strong CRM/software skills, and excellent written and verbal communication. You will work under the property manager to ensure timely task completion.

Qualifications

• Minimum 2 years in Australian property management or similar role.
• Experience with CRM or property management software.
• Proficient in Microsoft Office or Google Suite.
• Excellent written and verbal communication skills.
• Ideally familiar with Property Me, IRE, Tapi, Inspection Express and Perth knowledge.
• Ability to follow processes and meet deadlines.
• Able to manage key stakeholders and work independently.

Responsibilities

• Receive applications from prospective tenants and verify completeness.
• Communicate with tenancy applicants and references.
• Screen tenants in databases and create tenancy agreements.
• Follow up on tenants with arrears and issue notices of breach.
• Schedule inspections and advise on inspection plans.
• Receive repair requests and liaise with tradespeople or vendors.
• Identify tenants nearing end of contract and produce renewals.
• Maintain database hygiene and update profiles as needed.
• Ensure timely responses to all communications and coordinate daily tasks with property manager.
• Enter invoices and monitor daily banking for unidentified payments.

Skills

CRM proficiency

Property management software

MS Office

Google Suite

Written and verbal communication

Deadline orientation

Time management

Stakeholder management

Problem solving

Independent worker

Tools

Property Me

IRE

Tapi

Inspection Express

Job description

• Receive applications from prospective tenants and verify if requirements are complete
• Communicate with tenancy applicants and provided references
• Screen prospective tenants in databases
• Create new tenancy agreements
• Follow up on tenants with arrears
• Produce and issue notices of breach
• Schedule routine inspections and provide advisory of inspection plan
• Receive repair and maintenance requests (tapi is used)
• Liaise or make follow ups with tradespeople or vendors (Tapi program)
• Identify tenants with approaching end of contract
• Produce and issue lease renewals
• Database clean up by merging bios or deleting duplicates
• Profile updating by research or verification thru communication
• Ensure communications are all responded on a timely manner
• Daily coordination of completed tasks with property manager
• Uploading and entering invoices
• Look at daily banking for unidentified payments and advise
• Bond disposals
• Checking tasks daily for maintenance and looking through PMs emails
• Admin tasks asked by PM

• Minimum 2 year experience in Australian property management role
• Experience in any CRM or property management software
• Proficient in Microsoft Office or Google Suite
• Excellent written and verbal communication skills
• Ideally with experience in Property Me, IRE, Tapi, Inspection Express and Perth knowledge
• Ability to follow processes
• Able to achieve deadlines and show good attention to detail
• Ability to manage key stakeholders
• Good problem solving skills
• Able to manage time and prioritize workload according to business requirements
• Honest, reliable with a ‘can do’ attitude and the ability to work independently as part of a team