Support Services Admin - WFO

Cloudstaff Philippines Inc.; Iligan; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Weekly meals

Team-building activities

Career advancement

Referral incentives

Health insurance

Mental wellness support

Flexible leave credits

Job summary

Cloudstaff Philippines Inc. is seeking an organized property management administrator to handle leasing tasks, setup new tenancies, and prepare renewals. You will also manage pre-handover work, amendments, and third-party notifications, supporting a busy leasing and admin team.

Experience in Australian real estate helps, with proficiency in PropertyMe and MS Office; strong communication and customer service are essential to success in this role.

Qualifications

• 1-2 years of experience in Australian real estate, property management, or a related field, focusing on rentals or leasing.
• Proficiency in PropertyMe and the Microsoft Office Suite; familiarity with CRM systems.
• Strong customer service and interpersonal skills with excellent communication.
• Excellent organizational skills and ability to manage multiple tasks.

Responsibilities

• Prepare new leases and set up new tenancies.
• Prepare lease renewals and variations; prepare Management Agreement amendments and extensions.
• Complete pre-handover administration tasks and third-party notifications.
• Assist with other daily property management administration tasks as required.

Tools

PropertyMe

Microsoft Office

CRM systems

Job description

Job Description

Trust Account and Banking Tasks

• Complete daily trust account transaction reconciliation.
• Download daily trust statements.
• Download transactions from the Centrelink website.
• Download PayWay payment reports.
• Complete bank trust account reconciliation as required.
• Complete mid-month and end-of-month bank reconciliation where rostered.

Bills and Invoices

• Upload bills into PropertyMe.
• Process invoices in PropertyMe.
• Monitor and manage non-standard invoices where allocated.
• Update and maintain the Land Tax Tracker spreadsheet.
• Monitor land tax items and follow up where required.

Bonds

• Complete new tenant bond lodgements in Bonds Online.
• Complete bond variation lodgements in Bonds Online.
• Complete weekly bond supplier account reconciliation.
• Manage bond variation approvals where rostered.
• Ensure bond records are accurate and up to date.

Leasing Administration

• Prepare new leases.
• Set up new tenancies.
• Prepare lease renewals.
• Prepare lease variations.
• Prepare Management Agreement amendments.
• Prepare Management Authority extensions.
• Ensure all lease and agreement documents are ready for Senior Support Services Admin review.

New Management and Property Setup

• Set up new property records.
• Set up new owner profiles.
• Complete Management Agreement amendments where required.
• Complete Management Authority extensions.
• Complete Water Corporation rates registration.
• Complete council rates registration.
• Complete cancellations in WMIS.

Pre-Handover and Third-Party Tasks

• Complete pre-handover administration tasks.
• Complete third-party notification tasks.
• Assist with other daily property management administration tasks as required.

Qualifications and Requirements

EXPERIENCE:

• 1-2 years of experience in Australian real estate, property management, or a related field, with a focus on rentals or leasing.

SOFTWARE:

• Proficiency in PropertyMe and Microsoft Office Suite (Word, Excel, Outlook) and familiarity with property management software and CRM systems.

PERSONALITY MATCH/SOFT SKILLS:

• Strong customer service and interpersonal skills, with the ability to build and maintain positive relationships with clients and tenants.
• Excellent verbal and written communication skills.
• Exceptional organizational skills with the ability to manage multiple tasks simultaneously.

Perks and Benefits

PERKS & OPPORTUNITIES

• Weekly meal, beer, chips, coffee/Milo
• Mid-year and year-end team-building activities and prizes - if you're lucky, you might win a car or motorbike!Participation in local Cloudstaff events
• Career advancement and international growth opportunitiesUnlimited cash referral incentives (conditional on successful hires)

BENEFITS

• Comprehensive health and life insurance starting on the 16th day of employment, including one free dependent, plus mental wellness support through the Employee
• Assistance Program (Lifeworks) and access to a psychiatrist.
• Flexible leave credits usable for vacation, emergency, and sick leaveWork with a warm, supportive, and welcoming team in a collaborative and friendly environment