Property & Casualty Insurance SME

Cognizant; Taguig; Sur place; PHP 391 000 - 614 000; Plein temps

Avantages offerts par ce poste

Competitive salary package

HMO and medical benefits

Career growth and development

Dynamic and collaborative work环境

Résumé du poste

Cognizant is seeking a Subject Matter Expert (SME) with Non-Life Insurance experience for a Property & Casualty-focused account in a BPO/contact center setting. The role emphasizes handling policy inquiries, servicing, and customer support in a fast-paced environment.

Ideal candidates have 12+ months in a contact center or 2 years of college with 18 months in a BPO, plus strong communication and detail-oriented skills to manage customer inquiries effectively.

Qualifications

• Minimum 12 months contact center experience.
• Experience in Non-Life insurance operations or policy servicing is preferred.
• Strong communication and customer service skills.

Responsabilités

• Handle policy inquiries and resolve customer concerns for Non-Life Insurance accounts.
• Support policy servicing and billing activities within a BPO/contact center environment.

Connaissances

Communication

Customer service

Policy servicing

Insurance operations

Formation

College graduate

2 years in college with 18 months BPO experience

Description du poste

We are looking for a Subject Matter Expert (SME) with experience in Non-Life Insurance and a BPO/Contact Center environment to support a Property & Casualty insurance account.

What We're Looking For

• Non-Life Insurance experience (Property & Casualty, Auto, Home Insurance)
• Background in policy servicing, billing, policy administration, or customer support
• Strong communication and customer service skills
• Detail-oriented with the ability to manage policy inquiries and customer concerns

Qualifications

• College graduate with at least 12 months contact center experience, OR
• Completed at least 2 years in college with 18 months BPO experience
• Experience in insurance operations, policy servicing, or related customer support functions is highly preferred

What We Offer

• Competitive salary package
• HMO and medical benefits
• Career growth and development opportunities
• Dynamic and collaborative work environment