Property & Casualty Insurance SME — Client Support Expert

Cognizant; Taguig; Presencial; PHP 391.000 - 614.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary package

HMO and medical benefits

Career growth and development

Dynamic and collaborative work环境

Descripción de la vacante

Cognizant is seeking a Subject Matter Expert (SME) with Non-Life Insurance experience for a Property & Casualty-focused account in a BPO/contact center setting. The role emphasizes handling policy inquiries, servicing, and customer support in a fast-paced environment.

Ideal candidates have 12+ months in a contact center or 2 years of college with 18 months in a BPO, plus strong communication and detail-oriented skills to manage customer inquiries effectively.

Formación

• Minimum 12 months contact center experience.
• Experience in Non-Life insurance operations or policy servicing is preferred.
• Strong communication and customer service skills.

Responsabilidades

• Handle policy inquiries and resolve customer concerns for Non-Life Insurance accounts.
• Support policy servicing and billing activities within a BPO/contact center environment.

Conocimientos

Communication

Customer service

Policy servicing

Insurance operations

Educación

College graduate

2 years in college with 18 months BPO experience

Descripción del empleo

Cognizant is seeking a Subject Matter Expert (SME) with Non-Life Insurance experience for a Property & Casualty-focused account in a BPO/contact center setting. The role emphasizes handling policy inquiries, servicing, and customer support in a fast-paced environment.

Ideal candidates have 12+ months in a contact center or 2 years of college with 18 months in a BPO, plus strong communication and detail-oriented skills to manage customer inquiries effectively.