Non-Life Insurance SME | BPO/CC Expert, Career Growth

Cognizant Technology Solutions Philippines Inc.; Taguig; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

HMO & medical benefits

Retirement plan

Career growth

Collaborative environment

Job summary

Cognizant Technology Solutions Philippines Inc. is seeking a Subject Matter Expert (SME) with Non-Life Insurance expertise to support a Property & Casualty focused BPO account in a fast-paced contact center.

The role focuses on policy servicing, billing, policy administration, and customer support, demanding strong communication, problem solving, and meticulous attention to detail to handle inquiries and customer concerns.

Qualifications

• Non-Life Insurance experience (Property & Casualty, Auto, Home Insurance)
• BPO / Contact Center experience
• Background in policy servicing, billing, policy administration, or customer support
• Strong communication and customer service skills
• Detail-oriented with the ability to manage policy inquiries and customer concerns

Skills

Non-Life Insurance

BPO/Contact Center experience

Policy servicing

Customer service

Detail-oriented

Education

College graduate with contact center experience

2 years in college with 18 months BPO experience

Job description

Cognizant Technology Solutions Philippines Inc. is seeking a Subject Matter Expert (SME) with Non-Life Insurance expertise to support a Property & Casualty focused BPO account in a fast-paced contact center.

The role focuses on policy servicing, billing, policy administration, and customer support, demanding strong communication, problem solving, and meticulous attention to detail to handle inquiries and customer concerns.