Property & Casualty Insurance SME — Policy Servicing & Support

Cognizant; Taguig; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

HMO and medical benefits

Career growth and development

Job summary

Cognizant is seeking a Subject Matter Expert (SME) with Non-Life Insurance expertise to support a Property & Casualty account within a BPO/Contact Center environment in Metro Manila. The role emphasizes policy servicing, billing, and customer assistance, with a focus on clear communication and meticulous issue resolution.

Ideal candidates have 12+ months of contact center experience or 18 months BPO exposure, plus familiarity with insurance operations.

Qualifications

• Experience in Non-Life Insurance paired with a BPO/Contact Center background is required.
• Candidates should have strong communication and customer service skills.
• Detail orientation to handle policy inquiries and customer concerns.

Skills

Strong communication

Customer service

Detail-oriented

Policy servicing

Education

College graduate

2 years in college

Job description

Cognizant is seeking a Subject Matter Expert (SME) with Non-Life Insurance expertise to support a Property & Casualty account within a BPO/Contact Center environment in Metro Manila. The role emphasizes policy servicing, billing, and customer assistance, with a focus on clear communication and meticulous issue resolution.

Ideal candidates have 12+ months of contact center experience or 18 months BPO exposure, plus familiarity with insurance operations.