Insurance Policy Servicing & Billing

Gratitude Philippines; Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

Gratitude Philippines is seeking an insurance operations associate with 12+ months BPO experience and Non-Life/P&C exposure to support policy servicing, carrier coordination, billing, premium management, and receivables activities in a Taguig onsite role.

You will handle high-volume calls, ensure accurate policy records, and resolve billing discrepancies while maintaining strong communication and meticulous documentation.

Qualifications

• 12 months BPO experience for graduates OR 18 months BPO with 2 years college completed.
• Non-Life Insurance / P&C experience is mandatory.
• Exposure to Home and Auto Insurance preferred.
• Experience in insurance brokerage or agency operations is preferred.
• Strong verbal and written communication and documentation skills.

Responsibilities

• Policy Servicing & Carrier Coordination: handle inquiries, endorsements, renewals and updates.
• Billing, Premium & Receivables Management: manage billing, collections and reconciliations.
• High-Volume Communication & Call Handling: manage inbound/outbound calls and document interactions.

Skills

BPO Experience

Non-Life Insurance

Property & Casualty (P&C) Insurance

Home Insurance

Auto Insurance

Policy Servicing

Policy Endorsements

Insurance Carrier Coordination

Billing & Premium Management

Receivables

Account Reconciliation

Inbound & Outbound Calling

Customer Service

Communication Skills

Documentation

Education

College degree / 2 years college with BPO

Tools

Applied Epic

AMS / Agency Management Systems

Job description

Job Overview

We are looking for candidates with strong BPO and Non-Life Insurance experience to support policy servicing, carrier coordination, billing, premium management, and receivables activities within an insurance brokerage or agency environment.

The ideal candidate should have experience in Property & Casualty (P&C) Insurance, with exposure to Home and Auto Insurance, along with strong communication, customer service, and problem-solving skills.

Key Responsibilities

Policy Servicing & Carrier Coordination

• Support policy servicing activities within an insurance brokerage or agency environment.

• Coordinate with multiple insurance carriers regarding policy inquiries, endorsements, renewals, and policy updates.

• Process and issue policy endorsements using broker management systems such as AMS, Applied Epic, or similar platforms.

• Act as an intermediary between clients, agents, and insurance carriers to ensure accurate and timely information exchange.

• Maintain accurate policy records and documentation.

• Ensure policy servicing activities comply with applicable regulatory and internal guidelines.

Billing, Premium & Receivables Management

• Manage and resolve billing discrepancies and premium adjustments.

• Handle payment-related inquiries, premium collections, and receivables-related issues.

• Perform account reconciliation and investigate discrepancies.

• Respond professionally to billing questions from insureds, agents, and carriers.

• Maintain complete and accurate billing and payment documentation.

• Follow regulated-industry standards and internal procedures.

High-Volume Communication & Call Handling

• Handle high-volume inbound and outbound calls with insureds, agents, and insurance carriers.

• Serve as a primary coordination point for policy and billing inquiries.

• Clearly explain policy changes, billing details, account information, and required next steps.

• Maintain service-level expectations in a fast-paced, customer-focused environment.

• Ensure accurate documentation of customer interactions and issue resolution.

Required Qualifications & Experience

• College graduate with at least 12 months of BPO experience, OR

• Completed at least 2 years of college with a minimum of 18 months BPO experience.

• Relevant experience in Non-Life Insurance is mandatory.

• Strong exposure to Property & Casualty (P&C) Insurance is required.

• Experience with Home and Auto Insurance is preferred/required based on process requirements.

• Experience in insurance brokerage or agency operations is preferred.

• Strong verbal and written communication skills.

• Ability to handle high-volume calls and multiple priorities.

• Strong attention to detail and documentation skills.

• Willingness to work onsite in Taguig City.

Mandatory Skills

• BPO Experience

• Non-Life Insurance

• Property & Casualty (P&C) Insurance

• Home Insurance

• Auto Insurance

• Policy Servicing

• Policy Endorsements

• Insurance Carrier Coordination

• Billing & Premium Management

• Receivables

• Account Reconciliation

• Inbound & Outbound Calling

• Customer Service

• Communication Skills

• Documentation

Preferred Skills

• Insurance Brokerage / Agency Experience

• Applied Epic

• AMS / Agency Management Systems

• Policy Administration

• Premium Collections

• Billing Dispute Resolution

• Carrier Management

• Insurance Renewals

• Policy Updates

• Insurance Operations

• SLA Management

Soft Skills

• Excellent verbal and written communication.

• Strong customer service and interpersonal skills.

• Strong analytical and problem-solving abilities.

• High attention to detail and accuracy.

• Ability to manage high-volume workloads.

• Strong organizational and time-management skills.

• Ability to handle multiple priorities effectively.

• Professional and confident communication with clients, agents, and carriers.

• Ability to work effectively in a fast-paced environment.

Work Details

• Location: Taguig City, Philippines

• Work Mode: Work From Office / Onsite

• Experience: Minimum 12 months BPO experience for graduates OR 18 months BPO experience with 2 years college completed

• Job Type: Full Time

• Function: Insurance Operations / Customer Service

• Role: Insurance Policy Servicing & Billing

• Start Date: September 1 / September 22

• Shift: As per business/process requirements

Eligibility

• College graduate with minimum 12 months BPO experience, OR

• Completed at least 2 years of college with minimum 18 months BPO experience.

• Non-Life Insurance / Property & Casualty experience is mandatory.

• Candidates should have relevant exposure to Home and Auto Insurance.

• Must be willing to work onsite in Taguig City.

• Candidates must meet the communication and customer-handling requirements of the role.

Recruitment / Walk-In Details

Cognizant Taguig Recruitment Hub

Address:
2nd Floor, Science Hub Tower 4,
Campus Ave., McKinley Hill,
Fort Bonifacio, Taguig City, Philippines

Recruitment Schedule:
Monday to Friday
10:00 AM to 6:00 PM

Please Bring:

• Updated Resume

• Valid ID

• Pen

Pre-Screening Questions

1. How many years of BPO experience do you have?

2. How many years of relevant experience do you have in Insurance Brokerage / Non-Life Insurance / Home and Auto Insurance?

3. What is your highest educational attainment?

4. Do you have experience in Property & Casualty (P&C) Insurance?

5. Do you have experience with policy servicing, endorsements, renewals, or carrier coordination?

6. Do you have experience handling billing, premium, receivables, or account reconciliation?

7. Have you worked with Applied Epic, AMS, or any insurance agency management system?

8. What was your last drawn salary?

9. What is your salary expectation?

10. What is your notice period?

11. Are you available to work onsite in Taguig City?

12. Which start date are you available for — September 1 or September 22?

13. What is your current location?