Property & Casualty Insurance Subject Matter Expert
Cognizant
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Descripción de la vacante
Cognizant is seeking a Subject Matter Expert (SME) with Non-Life Insurance expertise to support a Property & Casualty account within a BPO/Contact Center environment in Metro Manila. The role emphasizes policy servicing, billing, and customer assistance, with a focus on clear communication and meticulous issue resolution.
Ideal candidates have 12+ months of contact center experience or 18 months BPO exposure, plus familiarity with insurance operations.
Formación
- Experience in Non-Life Insurance paired with a BPO/Contact Center background is required.
- Candidates should have strong communication and customer service skills.
- Detail orientation to handle policy inquiries and customer concerns.
Conocimientos
Educación
Descripción del empleo
We are looking for a Subject Matter Expert (SME) with experience in Non-Life Insurance and a BPO/Contact Center environment to support a Property & Casualty insurance account.
Non-Life Insurance experience (Property & Casualty, Auto, Home Insurance)
Background in policy servicing, billing, policy administration, or customer support
Strong communication and customer service skills
Detail-oriented with the ability to manage policy inquiries and customer concerns
- College graduate with at least 12 months contact center experience, OR
- Completed at least 2 years in college with 18 months BPO experience
- Experience in insurance operations, policy servicing, or related customer support functions is highly preferred
Competitive salary package
HMO and medical benefits
Career growth and development opportunities
Dynamic and collaborative work environment
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