Operations Assistant Manager

Gratitude Philippines; Quezon City; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

A leading insurance company in Metro Manila seeks an Operations Assistant Manager. The role involves overseeing operations within the Property & Casualty Insurance sector, leading a team in a contact center, and handling billing and account management. Candidates should have a Bachelor’s degree or equivalent experience, along with 1–2 years in insurance and minimum 2–3 years in contact center roles, with a focus on leadership. Strong analytical and communication skills are essential.

Qualifications

• 1-2 years of pure insurance experience in Property & Casualty.
• Minimum 2-3 years of contact center experience.
• At least 1 year in a leadership/supervisory role.
• Strong knowledge of insurance billing processes and ECC account management.
• Excellent analytical, communication, and documentation skills.

Responsibilities

• Oversee operations within the Property & Casualty Insurance sector.
• Support billing and account management.
• Lead a team in a contact center environment.
• Analyze processes and recommend improvements to drive efficiency and accuracy.
• Ensure compliance with insurance billing processes and ECC account management.

Skills

Leadership

Analytical skills

Communication skills

Detail-oriented

Knowledge of insurance billing processes

Documentation

CRM systems

MS Office

QA tools

Education

Bachelor’s degree or equivalent work experience

Tools

MS Office

QA tools

CRM/contact center systems

Job description

Description

The Operations Assistant Manager will oversee various functions within the Property & Casualty Insurance sector.

• Assist in managing operations and ensuring efficiency.
• Support billing, account management, and policy servicing.
• Lead a team in a contact center environment.
• Analyze processes and recommend improvements.
• Ensure compliance with insurance billing processes.

Requirements

• Bachelor’s degree preferred; equivalent work experience accepted.
• 1–2 years of pure insurance experience in Property & Casualty -Life & Annuities.
• Minimum 2–3 years of contact center experience, with at least 1 year in a leadership/supervisory role.
• Strong knowledge of insurance billing processes and ECC account management.
• Excellent analytical, communication, and documentation skills.
• Proficiency in MS Office, QA tools, and CRM/contact center systems.
• Detail-oriented with the ability to identify trends and recommend solutions.
• Must have prior BPO experience.