SME-Policy Servicing

Cognizant; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Cognizant in Manila seeks a subject matter expert in policy servicing for global insurance operations. You will apply strong MS Office skills to manage complex policy lifecycle tasks with accuracy and speed, while working from the office in a consistent night shift to ensure timely service delivery and high-quality stakeholder support.

Responsibilities include end-to-end servicing, data validation, creating reports, collaborating with underwriting, and maintaining compliant records.

Qualifications

• MS Office proficiency including spreadsheets, word processing, presentations, and email tools.
• Experience interpreting policy terms, endorsements, ratings and coverage for servicing accuracy.
• Strong numerical and analytical abilities to validate premiums, limits and policy attributes.
• Ability to work in a night shift office environment coordinating with international hours.
• Excellent written and verbal communication with stakeholders to resolve discrepancies.
• 5–7 years of relevant operations experience in policy servicing or insurance back office functions.
• Willingness to learn internal systems and drive process improvements.
• Commitment to quality control and customer centric servicing.

Responsibilities

• Manage end-to-end policy servicing tasks including endorsements, renewals, and cancellations.
• Analyze policy documents and client instructions for accuracy before processing.
• Prepare policy documentation and reports using MS Office for global stakeholders.
• Validate data from upstream teams and coordinate timely corrections to prevent rework.
• Maintain activity trackers, logs and dashboards to monitor volumes and turnaround times.
• Collaborate with underwriting and operations via email and virtual channels.
• Execute nightly work queues prioritizing high-impact transactions and escalate risks.
• Document SOPs and reference guides for team-wide use.
• Support compliance and audit readiness through organized digital records.

Skills

MS Office proficiency

Policy servicing

Data management

Analytical skills

Night shift readiness

Job description

Job Summary

Serve as a subject matter expert in policy servicing for global insurance operations applying strong MS Office skills to manage complex policy lifecycle tasks with accuracy and speed. Work from office in a consistent night shift ensuring timely service delivery compliance with internal standards and high quality support for stakeholders in the Property and Casualty insurance domain.

Responsibilities

• Manage end to end policy servicing activities by updating endorsing renewing and cancelling policies in line with defined procedures and service level targets
• Analyze policy documents and client instructions to ensure accuracy of coverage details premium calculations and risk information before processing in internal systems
• Prepare clear and well structured policy documentation schedules and service reports using advanced spreadsheet and document features in MS Office for global stakeholders
• Validate data received from upstream teams by performing thorough checks in spreadsheets identifying inconsistencies and coordinating timely corrections to prevent rework
• Maintain detailed activity trackers logs and performance dashboards in spreadsheets to monitor volumes turnaround time and error trends for continuous service improvement
• Collaborate with underwriting and operations teams through email and virtual channels to clarify instructions resolve queries and ensure seamless handoffs during the policy lifecycle
• Execute nightly work queues by prioritizing high impact transactions adhering to agreed cutoffs and escalating processing risks or dependencies to supervisors when required
• Document standard operating procedures and reference guides in word processing tools to capture best practices process updates and system changes for team wide use
• Contribute to quality control by reviewing peer transactions recording defects in tracking tools and suggesting corrective actions that enhance accuracy and consistency
• Support compliance and audit readiness by maintaining organized digital records following control checklists and promptly addressing any observations raised during internal reviews
• Use presentation and reporting capabilities in MS Office to summarize team performance highlight operational insights and support data driven recommendations for process optimization
• Adapt quickly to changing client requirements product rules and workflow updates by attending training sessions and applying new knowledge consistently in daily servicing tasks
• Deliver high service standards during night shift operations by coordinating efficiently with cross regional teams ensuring uninterrupted support to global clients while contributing to overall organizational goals

Qualifications

• Demonstrate strong proficiency in spreadsheets word processing presentations and email tools within MS Office to manage complex data and documentation tasks independently
• Apply practical experience in Property and Casualty insurance policy administration to interpret coverage terms rating factors and endorsements for servicing accuracy when such exposure is available
• Exhibit solid analytical and numerical skills to validate premiums limits deductibles and policy attributes ensuring that all entries meet both business and control expectations
• Show consistent ability to work effectively in a night shift office environment by managing time focus and productivity while aligning with international business hours
• Communicate clearly in written and verbal form with stakeholders to interpret policy instructions resolve discrepancies and provide timely status updates on work items
• Bring between five and seven years of relevant operations experience that reflects progressive responsibility in policy servicing data management or insurance back office functions
• Display adaptability in learning new internal systems and tools that integrate with MS Office supporting smoother processing and continuous operational improvement
• Exhibit strong orientation toward quality control adherence and customer centricity ensuring that policy servicing output contributes positively to organizational reputation and client trust

Certifications Required

Certification in MS Office Specialist and any foundational Property and Casualty insurance certification would be preferred