Process Training Specialist (Quezon City)

WNS Assistance Limited; Philippines; On-site; PHP 335,000 - 614,000; Full time

Job summary

WNS Assistance Limited in the Philippines is seeking a Training Specialist to design and deliver onboarding and ongoing development programs for our personnel. The role emphasizes clear communication, effective facilitation, and the ability to train across levels, including new hires and existing staff.

You will organize training materials, track attendance and assessments, and measure program impact through feedback and tests.

Qualifications

• Requires at least 2 years of college completed.
• At least 3 years of call center/BPO process training experience.
• Insurance accounts experience preferred.
• Proficient in MS Office with strong PowerPoint and Excel skills.

Responsibilities

• Conduct informative training sessions for all personnel.
• Facilitate new hire process training.
• Create and deliver onboarding materials and courses.
• Maintain records of training activities, attendance, and assessments.
• Evaluate program effectiveness via surveys and feedback.
• Conduct Train the Trainer programs and coaching.

Skills

Public speaking

Time management

Communication

Leadership

Education

Some college

Tools

MS Office (PowerPoint, Excel)

Job description

Job Description

Responsible for conducting informative training sessions, promote company efficiency, and improve the skills of all personnel, including all Trainers.

• A great communicator with the ability to effectively describe complicated ideas to different audiences. He/she must be highly organized, proficient in time management, and possess excellent public speaking skills.
• Facilitate new hire process training training.
• Create, organize, plan, and deliver various forms of onboarding, orientation, and skills training for employees
• Create and/or acquire training procedure manuals, guides, and course materials.
• Conduct TNA for BAU Refreshers
• Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
• Evaluate program effectiveness through assessments, surveys, and feedback.
• Conduct coaching and feedback for teams assigned on the floor
• Conduct Train the Trainer Programs for new trainers/ capability upliftment trainings for existing trainers

Qualifications

• At least 2 Years Completed College
• At least 3 Years Call Center/BPO Process/Product Training experience
• Preferably with Insurance Account experience
• System working knowledge is required; computer experience is desirable.
• Proficiency in MS Office with strong PowerPoint and Excel skills
• Can demonstrate leadership and facilitation skills.
• Self-starter who works independently
• Must be amenable to working shifting schedules
• Must be amenable to working in our Bridgetowne, Quezon City Office