Process Training Specialist (Quezon City)

WNS; Quezon City; On-site; PHP 335,000 - 469,000; Full time

Job summary

WNS in the Philippines is seeking an experienced training professional to conduct informative sessions, oversee onboarding, and uplift skills across teams. The role includes creating manuals, organizing materials, and evaluating program effectiveness while maintaining training records.

You will facilitate Train the Trainer programs and coaching for floor teams, and you must be able to work shifting schedules at our Bridgetowne, Quezon City Office.

Qualifications

• Minimum two years of college completed.
• At least 3 years of call center/BPO process training experience.
• Insurance account experience preferred.
• Proficient in MS Office with strong PowerPoint and Excel skills.
• Demonstrates leadership and facilitation skills.
• Self-starter who can work independently.
• Willing to work shifting schedules.
• Willing to work at Bridgetowne, Quezon City Office.

Responsibilities

• Conduct informative training sessions and improve skills of personnel.
• Promote company efficiency and train all Trainers.
• Create onboarding, orientation, and skills training materials.
• Develop and maintain training procedure manuals and guides.
• Conduct training needs analysis for BAU refreshers.
• Maintain records of training activities, attendance and assessments.
• Evaluate program effectiveness via surveys and feedback.
• Provide coaching and feedback for floor teams.
• Lead Train the Trainer programs for new and existing trainers.

Skills

Public speaking

Time management

Facilitation

Leadership

Coaching

Self-starter

Communication

Education

2+ years college

Tools

MS Office

PowerPoint

Excel

Job description

Responsible for conducting informative training sessions, promote company efficiency, and improve the skills of all personnel, including all Trainers.

• A great communicator with the ability to effectively describe complicated ideas to different audiences. He/she must be highly organized, proficient in time management, and possess excellent public speaking skills.
• Facilitate new hire process training training.
• Create, organize, plan, and deliver various forms of onboarding, orientation, and skills training for employees
• Create and/or acquire training procedure manuals, guides, and course materials.
• Conduct TNA for BAU Refreshers
• Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
• Evaluate program effectiveness through assessments, surveys, and feedback.
• Conduct coaching and feedback for teams assigned on the floor
• Conduct Train the Trainer Programs for new trainers/ capability upliftment trainings for existing trainers

Qualifications:

• At least 2 Years Completed College
• At least 3 Years Call Center/BPO Process/Product Training experience
• Preferably with Insurance Account experience
• System working knowledge is required; computer experience is desirable.
• Proficiency in MS Office with strong PowerPoint and Excel skills
• Can demonstrate leadership and facilitation skills.
• Self-starter who works independently
• Must be amenable to working shifting schedules
• Must be amenable to working in our Bridgetowne, Quezon City Office