Line Trainer | Urgent Hiring

Hinduja Global Solutions; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Job summary

Hinduja Global Solutions in the Philippines is seeking a Trainer to lead Training and Development initiatives within our call center teams. You will design and deliver programs, assess needs, and partner with Business Excellence to implement modules.

Onsite work at Bridgetowne, Quezon City is required; weekend or graveyard shifts may be needed. The role emphasizes collaboration with Operations to close performance gaps within 90 days after certification and to manage schedules and training

Qualifications

• Bachelor degree in Management, Marketing, or Psychology.
• 2+ years in Training/Trainer or Communication Coach in a call center is a plus.
• Weekend or graveyard work may be required.
• Willing to work onsite in Bridgetowne, Quezon City.

Responsibilities

• Conducts individual, group, and organization-based Training and Development Needs analyses and assessments.
• Partners with Business Excellence & Operations to deliver modules based on identified training needs.
• Oversees implementation of Training Agenda and retraining/refreshers as identified through TNA.
• Collaborates with Operations to address learner performance up to 90 days after certification.
• Plans and directs tasks of Training Specialists according to class projections.
• Responds to inquiries and resolves issues related to unit transactions; liaises with other constituencies.
• Oversees incentive programs during training periods to keep trainees engaged.
• Performs miscellaneous job-related duties as assigned.

Skills

Training & Development

Coaching

Weekend availability

Education

College degree in Management, Marketing, or Psychology

Job description

Job Description for Trainer

Job Responsibilities:

TRAINING-RELATED:

• Conducts individual, group, and organization-based Training and Development Needs and Analysis and Assessments

• Works in partnership with Business Excellence & Operations to deliver modules based on those identified through Training Needs Analysis

• Oversees the implementation of the Training Agenda in the NH classes, as well as the completion of all re-trainings or refreshers as identified through TNA.

• Works in partnership with Operations to ascertain the Learner’s performance up to or within 90 days after certification and assist Operations in developing appropriate interventions to address performance gaps.

• Plans, organizes and directs the tasks/activities of the Training Specialists according to class projections or Workforce schedules.

• Responds to inquiries, researches and resolves problems related to transactions handled by the unit; serves as liaison with other constituencies in the resolution of day-to-day administrative and operational issues.

• Oversees the implementation of incentive programs should there be any throughout the training periods to keep the Trainees involved and focused.

• Performs miscellaneous job-related duties as assigned.

ADMIN / GENERAL:

• Completes administrative functions such as creating/approving schedules and prioritizing work assignments, addressing disciplinary issues, and ordering/tracking employee usage and inventory of supplies and materials assigned to them.

• Administers and grades Instructor Observation Form and/or Presentation Checklist for new hire, conversion and/or Uptraining classes.

• Attend training meetings

• Expand training knowledge through seminars and keeping abreast of current training trends and issues

CLIENT INTERFACE:

• Participates in the Hiring process with operations and HR if need be – Communicates with Operations and Supervisors/Managers in tracking 30-60-90 days performance

• Partner with HR when initiating corrective actions

• Participated in company-wide projects/assignments, which could include working on curriculum updates and/or revisions such as QISMS, M&Ps, Training Manuals and materials.

• Attends the weekly Business Reviews and any similar touch base or meetings with the clients.

Qualifications:

• College Degree in Management, Marketing, or Psychology.

• With at least Two (2) years working experience in the Training Department as a Trainer or a Communication Coach in a call center environment, is a plus

• May require weekend or graveyard work

• Must be willing to work onsite in Bridgetowne, Quezon City