Call Center Trainer - Pampanga (financial)

TASQ Staffing Solutions; Angeles; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Quarterly performance bonus

Fast career progression

Work-life balance

HMO and Life Insurance for employee

HMO for 2 dependents

Job summary

TASQ Staffing Solutions is seeking a skilled Call Center Trainer to join our Clark-based team in Pampanga. The role focuses on delivering effective training programs, elevating learner performance, and aligning content with business goals.

The ideal candidate has robust BPO training experience, strong soft skills coaching, and the ability to manage multiple training initiatives onsite in shifts at the Clark facility. We offer bonuses and comprehensive benefits.

Qualifications

• Minimum of 3 years of training experience focused on soft skills and customer service
• At least 4 years of overall BPO experience
• A minimum of 2 years as a trainer in a BPO or shared services environment
• Preferred: 2 years of experience training in financial accounts
• Must be willing to work onsite and adhere to shifting schedules (Clark-based)
• Strong verbal and written communication skills

Responsibilities

• Training Needs Analysis
• Identify and evaluate training needs
• Provide continuous support to enhance learning and performance
• Content Development
• Develop and modify training materials using established techniques
• Training Delivery
• Conduct engaging and effective training sessions
• Research
• Apply basic research principles to enhance training results
• Work collaboratively with internal teams and clients from diverse backgrounds
• People Management
• Lead and manage diverse teams effectively
• Address conflicts proficiently
• Administration & Planning
• Oversee reports, schedules, attendance, feedback, and inter-departmental coordination
• Optimize training resources and streamline processes

Skills

Soft skills training

Customer service training

Verbal communication

Written communication

Training delivery

Tools

MS Word

MS Excel

PowerPoint

Job description

About the job Call Center Trainer - Pampanga (financial)

TASQ is Hiring: Account/Process Trainer (Clark)

Immediate Start | Initial Interview via Phone

Quarterly performance bonuses

Accelerated career advancement opportunities

Support for work-life balance

Complimentary HMO and Life Insurance for the employee and two dependents

Office situated in the Central Business District

Certified as a Great Place to Work

Position Summary:

TASQ is looking for a qualified Account/Process Trainer located in Clark to join our team immediately. This position focuses on delivering effective training programs and enhancing performance improvement efforts.

• Quarterly performance bonus.
• Outstanding career development opportunities and fast track career progression.
• Enjoy a fair work-life balance.
• HMO and Life Insurance for employee and 2 dependents for free.
• Inside the Central Business District area.
• Great place to work certified.
  

Qualifications:

Minimum of 3 years of training experience focused on soft skills and customer service

At least 4 years of overall BPO experience

A minimum of 2 years as a trainer in a BPO or shared services environment

Preferred: 2 years of experience training in financial accounts

Must be willing to work onsite and adhere to shifting schedules (Clark-based)

Strong verbal and written communication skills

Core Responsibilities:

Training Needs Analysis

Identify and evaluate training needs

Provide continuous support to enhance learning and performance

Content Development

Develop and modify training materials using established techniques

Training Delivery

Conduct engaging and effective training sessions

Research

Apply basic research principles to enhance training results

Work collaboratively with internal teams and clients from diverse backgrounds

People Management

Lead and manage diverse teams effectively

Address conflicts proficiently

Administration & Planning

Oversee reports, schedules, attendance, feedback, and inter-departmental coordination

Optimize training resources and streamline processes

Key Skills Required:

Customer Service & Tech Training:

Experience in communication, technical support, and customer service training.

Tech Proficiency:

Basic knowledge of MS Word, Excel, and PowerPoint for reporting and documentation.

High-Impact Communication:

Professional, positive, and service-oriented attitude.

Analytical Thinking:

Ability to assess data, identify problems, and suggest solutions.