Process Trainer (MOA Pasay) | Onsite

TASQ Staffing Solutions; Pasay; On-site; PHP 335,000 - 502,000; Full time

Job summary

An administrative staffing provider in Pasay is looking for a Process Trainer to lead training sessions for new hires and ensure compliance with quality standards. The role requires a minimum of 2 years of experience in training and strong communication skills. As a Process Trainer, you will be responsible for monitoring training processes, formulating assessment activities, and identifying the training needs of new hires.

Qualifications

• Minimum of 2 years experience as a Process Trainer.
• 2 years in college w/o back subjects.

Responsibilities

• Lead and co-lead new hire training sessions.
• Monitor daily attendance for training.
• Formulate activities for learning improvement.
• Evaluate operations and make improvement recommendations.
• Ensure compliance with client policies.
• Maintain professional communication with stakeholders.
• Identify new hire training needs.

Skills

Training and development

Monitoring and evaluation

Effective communication

Education

2 years in college w/o back subjects

Job description

About the job Process Trainer (MOA Pasay) | Onsite

Work Setup: 100% Onsite (MOA Pasay)

Work Schedule: Graveyard shift

Responsibilities:

• Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents
• Monitors and completes daily attendance tracking during the entire process training until nesting
• Formulates effective activities, exercises or assessments for learning improvement
• Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement
• Ensure compliance to client and organizational policies and procedures
• Maintains consistent and professional communication skills with supervisor, manager, operations management, peers and trainees/agents
• Deliberate to identify new hires needs in training and nesting

Qualifications:

• 2 years Process Trainer experience
• 2 years in college w/o back subjects