Process Trainer - Retirement Services (Cebu / MOA) | Onsite

TASQ Staffing Solutions; Pasay; On-site; PHP 334,800 - 446,400; Full time

Job summary

A staffing solutions company based in Pasay is seeking an experienced Process Trainer to conduct various training sessions for new hires and existing employees. The role involves creating and updating training materials, evaluating trainee performance, and ensuring training quality through audits. Applicants are required to have at least 2 years of college education and minimum 1 year experience as a Process Trainer, preferably with a focus on retirement services.

Qualifications

• At least 1 year experience as a Process Trainer.
• 2 years of experience in Retirement Services.
• Experience in training delivery and content development.

Responsibilities

• Conduct new-hire training, refresher training, and updates.
• Create and maintain training materials and SOPs.
• Monitor trainee performance and provide feedback.
• Participate in calibrations and audits.
• Guide employees to ensure accuracy and reduce errors.

Skills

Process training

Content development

Mentorship

Performance evaluation

Quality assurance

Education

Minimum of 2 years of College Education

Job description

Work Setup: Onsite (MOA Pasay)

Function: Training

Required Educational Attainment:

• With minimum of 2 years of College Education (no back subjects)

Required Experience:

• At least 1 year experience as a Process Trainer plus 2 years Retirement Services (required) preferably retirement services in the same role

Responsibilities:

• Training Delivery: Conduct new-hire training (nesting), refresher training, and process updates.
• Content Development: Create, update, and maintain training materials, SOPs, and quizzes based on evolving processes.
• Performance Evaluation: Monitor trainee performance, provide feedback, and report on training effectiveness (KPIs) to operations.
• Quality Assurance: Participate in calibrations and audits to ensure training aligns with quality standards.
• Mentorship: Guide employees through processes to ensure accuracy and reduce errors (e.g., in BPO or technical roles).