Insurance Call Center Trainer - Lead and Elevate Agents

TASQ Staffing Solutions; Pasay; On-site; PHP 334,800 - 502,200; Full time

Job summary

A staffing solutions company located in Pasay seeks a Call Center Trainer. The role requires leading training sessions, monitoring attendance, and ensuring compliance with company policies. Candidates should have at least 2 years of BPO experience and 1 year as a Process Trainer. Strong communication and teamwork skills are essential, with knowledge of MS Office preferred. This is a 100% onsite position with a graveyard shift schedule.

Qualifications

• 2+ years of experience in BPO.
• 1+ year as a Process Trainer, ideally in Life Insurance.
• Strong understanding of training and evaluation processes.

Responsibilities

• Lead new hire and continuing education training.
• Monitor attendance and training progress.
• Deliver training content based on curriculum.

Skills

Knowledge transfer

Team development

Communication skills

MS Office (Excel, PowerPoint, Word)

Education

College graduate

Job description

A staffing solutions company located in Pasay seeks a Call Center Trainer. The role requires leading training sessions, monitoring attendance, and ensuring compliance with company policies. Candidates should have at least 2 years of BPO experience and 1 year as a Process Trainer. Strong communication and teamwork skills are essential, with knowledge of MS Office preferred. This is a 100% onsite position with a graveyard shift schedule.