Call Center Trainer - MOA, Pasay (Insurance)

TASQ Staffing Solutions; Pasay; On-site; PHP 334,800 - 502,200; Full time

Job summary

A staffing solutions company located in Pasay seeks a Call Center Trainer. The role requires leading training sessions, monitoring attendance, and ensuring compliance with company policies. Candidates should have at least 2 years of BPO experience and 1 year as a Process Trainer. Strong communication and teamwork skills are essential, with knowledge of MS Office preferred. This is a 100% onsite position with a graveyard shift schedule.

Qualifications

• 2+ years of experience in BPO.
• 1+ year as a Process Trainer, ideally in Life Insurance.
• Strong understanding of training and evaluation processes.

Responsibilities

• Lead new hire and continuing education training.
• Monitor attendance and training progress.
• Deliver training content based on curriculum.

Skills

Knowledge transfer

Team development

Communication skills

MS Office (Excel, PowerPoint, Word)

Education

College graduate

Job description

Call Center Trainer - MOA, Pasay (Insurance)

Work Setup: 100% Onsite (MOA Pasay)

Work Schedule: Graveyard shift (8PM-5AM or 9PM-6AM)

Responsibilities

• Must be college graduate
• Minimum 2 years of experience in the BPO industry
• At least 1 year of experience as a Process Trainer (Life Insurance background preferred)
• Ability to transfer knowledge, develop and motivate a team
• Understanding of end-to-end processes and appreciation of critical parameters
• Ability to work in a continually challenging environment
• Ability to communicate effectively to a variety of audiences
• Good written and verbal communication skills
• Basic knowledge of MS Office Excel, PowerPoint, Word

Qualifications

• Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents
• Monitors and completes daily attendance tracking during the entire process training until nesting
• Formulates effective activities, exercises or assessments for learning improvement
• Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement
• Ensure compliance to client and organizational policies and procedures
• Maintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees/agents
• Deliberate to identify new hires needs in training and nesting
• Monitor trainees post-nesting performance for the first 3 months after being endorsed to operations
• Deliver the training content/context based on the agenda/curriculum
• Demonstrate effective leadership to individuals including new hires and tenured agents