BPO Process Trainer (MOA, Pasay) | Onsite

TASQ Staffing Solutions; Southern Manila District; On-site; PHP 279,000 - 446,000; Full time

Job summary

A staffing solutions company is looking for a BPO Process Trainer to work onsite in MOA Pasay. The ideal candidate should be a college graduate with at least 2 years of experience in the BPO industry and 1 year as a Process Trainer, preferably with a Life Insurance background. Responsibilities include leading training classes, monitoring trainees’ performance, and ensuring compliance with policies. Effective communication and teamwork skills are essential for this role.

Qualifications

• Minimum 2 years of experience in the BPO industry.
• At least 1 year of experience as a Process Trainer.
• Ability to monitor and evaluate trainees' performance.
• Ability to transfer knowledge, develop and motivate a team.
• Understanding of end-to-end processes and appreciation of critical parameters.
• Ability to communicate effectively to a variety of audiences.
• Good written and verbal communication skills.

Responsibilities

• Lead and co-lead training for new hires.
• Monitor daily attendance during training.
• Ensure compliance with organizational policies.
• Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement.
• Ensure compliance to client and organizational policies and procedures.
• Maintains consistent and professional communications with supervisor, manager, operations management, peers and trainees/agents.
• Deliberate to identify new hires needs in training and nesting.
• Monitor trainees post-nesting performance for the first 3 months after being endorsed to operations.
• Deliver the training content/context based on the agenda/curriculum.
• Demonstrate effective leadership to individuals including new hires and tenured agents.

Skills

Knowledge transfer

Team development

Effective communication

Basic MS Office skills

End-to-end process understanding

MS Office knowledge

Education

College graduate

Tools

MS Office Suite

Job description

BPO Process Trainer (MOA, Pasay) | Onsite

Work Setup: 100% Onsite (MOA Pasay)
Work Schedule: Graveyard shift (8PM-5AM or 9PM-6AM)

Responsibilities

• Must be college graduate
• Minimum 2 years of experience in the BPO industry
• At least 1 year of experience as a Process Trainer (Life Insurance background preferred)
• Ability to transfer knowledge, develop and motivate a team
• Understanding of end-to-end processes and appreciation of critical parameters
• Ability to work in a continually challenging environment
• Ability to communicate effectively to a variety of audiences
• Good written and verbal communication skills
• Basic knowledge of MS Office Excel, PowerPoint, Word

Qualifications

• Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents
• Monitors and completes daily attendance tracking during the entire process training until nesting
• Formulates effective activities, exercises or assessments for learning improvement
• Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement
• Ensure compliance to client and organizational policies and procedures
• Maintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees/agents
• Deliberate to identify new hires needs in training and nesting
• Monitor trainees post-nesting performance for the first 3 months after being endorsed to operations
• Deliver the training content/context based on the agenda/curriculum
• Demonstrate effective leadership to individuals including new hires and tenured agents