Process Specialist - MIS (BGC Taguig) | Onsite

TASQ Staffing Solutions; Taguig; On-site; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities

15% Night Differential

24 Leaves Annually

Job summary

A staffing solutions company in Taguig is seeking a professional with a Bachelor's degree and 3 years of experience in MIS/RTA, preferably from BPO/Shared Services. This role involves staffing optimization, forecasting, and reporting using tools like PowerBI and Excel. Strong organizational and analytical skills are required, along with effective communication abilities. The position is onsite and requires flexibility in schedules, offering benefits such as HMO and a quarterly performance bonus.

Qualifications

• Bachelor's degree graduate, any field.
• 3 years of MIS/RTA experience, preferably in BPO/Shared Services.
• Must have strong knowledge of MS Office Tools, especially Excel.

Responsibilities

• Ensure optimal workforce staffing through forecast and staffing models.
• Provide resource planning oversight and anticipate issues.
• Build effective relationships with business partners and communicate trends.

Skills

Scheduling

Capacity planning

Forecasting

Reporting

Analytical skills

Verbal communication

Written communication

Education

Bachelor's degree

Tools

PowerBI

Excel

VBA

Macros

Job description

Qualifications

• Bachelor's degree graduate, any field.
• 3 years ofMIS/RTAexperience, preferably in BPO/Shared Services.
• Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting
• Knowledge with usingMISScheduling tools (PowerBI, VBA, Macros, Excel)
• Has strong knowledge with MS Office Tools (Excel in particular)
• Strong initiative and follow-through; Strong organizational skills; Detail-oriented.
• Flexibility and ability to follow directions; Able to manage multiple tasks effectively; Good analytical and strong decision-making skills; Client-focused.
• Effective listening, empathy, build rapport, excellentverbaland written communications.
• Highest standards of ethics and integrity.
• Amenable to work in shifting schedules.
• Amenable to work ONSITE (BGC Taguig).
• Able to start ASAP
• IMPORTANT: PLEASE UPDATE YOUR CV TO CLEARLY INDICATE YOUR EXPERIENCE WITH MIS/RTA,REPORTING VIAEXCELOR POWERBI, FORECASTING, SCHEDULING, AND CAPACITY PLANNING IF ANY.

Responsibilities

• Ensure that their business partner's workforce is staffed optimally by creating forecast and staffing models, providing analytical support for business initiatives as well as marketconditionsand making recommendations supporting business decisions.
• Provides resource planning oversight to one or more divisional business units; Engages as a trusted advisor,anticipatingissues and opportunities.
• Builds effective working relationships with business partners; Proactively communicating trends or concerns and makes data-supported recommendations.
• Works with business partners toidentifyupcoming initiatives and/or changes to the business model that wouldimpactvolumes or staffing;Determineshow changes to the drivers of business activities willultimately affectstaffing needs.
• Generates volume forecasts for clients inbound contact center and/or processing departments;Maintainsand updates forecasting models using both standard and advanced statistical techniques.
• Continuallyassessesstaffing drivers (volume, handle time, shrinkage, and occupancy) versus plan; Creates awareness within the business as needed and makes recommendations for any necessary action.

Benefits

• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus
• Outstanding career development opportunities
• 15% Night Differential
• 24 Leaves Annually