MIS Specialist - Clark, Pampanga (PowerBI, Tableau, VBA, Macros, Excel)

TASQ Staffing Solutions; Angeles; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents

Quarterly performance bonus

15% Night Differential

24 Leaves Annually

Job summary

A staffing solutions provider is seeking a MIS Specialist for their Clark location. Ideal candidates should have at least 3 years of experience in RTA/WFM, BPO background, and proficiency in reporting tools including PowerBI and Excel. The role involves staffing optimization, analytical reporting, and effective communication with business partners. Benefits include HMO coverage, performance bonuses, and paid leaves.

Qualifications

• At least 3 years' experience in RTA/WFM.
• BPO work experience required.
• Front end RTA experience is required.
• Proficiency in reporting tools like PowerBI, Tableau, VBA, Macros, Excel
• College graduate

Responsibilities

• Ensure optimal staffing by creating forecast and staffing models.
• Provide analytical support for business initiatives.
• Build effective relationships with business partners.
• Maintain forecasting models using statistical techniques.
• Generate volume forecasts for inbound contact center.
• Assess staffing drivers versus plan; communicate insights and actions needed

Skills

Proficiency in PowerBI

Proficiency in Tableau

VBA knowledge

Macros expertise

Advanced Excel skills

RTA

WFM

BPO experience

Education

College graduate

Job description

About the job MIS Specialist - Clark, Pampanga (PowerBI, Tableau, VBA, Macros, Excel)

About the job Process Specialist - MIS (Clark) | Onsite

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

15% Night Differential

24 Leaves Annually

Requirements:

• At least 3 years' experience in RTA/WFM.
• Front end RTA experience is required, back end WFM experience is a plus.
• Must have BPO work experience
• Proficiency in reporting tools like PowerBI, Tableau, VBA, Macros, Excel
• College graduate

Responsibilities:

• Ensure that their business partner's workforce is staffed optimally by creating forecast and staffing models, providing analytical support for business initiatives as well as market conditions and making recommendations supporting business decisions.
• Provides resource planning oversight to one or more divisional business units; Engages as a trusted advisor, anticipating issues and opportunities.
• Builds effective working relationships with business partners; Proactively communicating trends or concerns and makes data-supported recommendations.
• Works with business partners to identify upcoming initiatives and/or changes to the business model that would impact volumes or staffing; Determines how changes to the drivers of business activities will ultimately affect staffing needs.
• Generates volume forecasts for clients inbound contact center and/or processing departments; Maintains and updates forecasting models using both standard and advanced statistical techniques.
• Continually assesses staffing drivers (volume, handle time, shrinkage, and occupancy) versus plan; Creates awareness within the business as needed and makes recommendations for any necessary action.