BPO Senior Associate MIS (BGC, Taguig) - Onsite

TASQ Staffing Solutions; Taguig; On-site; PHP 480,000 - 780,000; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

15% Night Differential

24 Leaves Annually

Job summary

A staffing solutions company in BGC Taguig is looking for a BPO Senior Associate MIS. You will create forecasting and staffing models, providing analytical support for business initiatives. The ideal candidate has a Bachelor's degree, 3 years of experience in MIS/RTA preferably in BPO, and is proficient in PowerBI and Excel. Strong analytical, communication skills, and the ability to work onsite are required. This position offers various benefits including HMO and performance bonuses.

Qualifications

• 3 years of MIS/RTA experience, preferably in BPO/Shared Services.
• Knowledge of MIS Scheduling tools (PowerBI, VBA, Macros, Excel).
• Strong knowledge with MS Office Tools, particularly Excel.
• Proficient in MIS scheduling tools: PowerBI, VBA, macros, Excel.
• Strong initiative, organization, and client-focused communication.

Responsibilities

• Ensure optimal staffing by creating forecast and staffing models.
• Provide resource planning oversight to divisional business units.
• Build effective working relationships with business partners.
• Identify initiatives impacting volumes or staffing and forecast effects.
• Generate volume forecasts for inbound contact center and processing units.

Skills

MIS/RTA experience

Forecasting

Scheduling

Capacity planning

PowerBI

Excel

Analytical skills

Client-focused

Communication skills

Education

Bachelor's degree

Tools

PowerBI

MS Office

MS Office

Job description

BPO Senior Associate MIS (BGC, Taguig) - Onsite

About the job BPO Senior Associate MIS (BGC, Taguig) - Onsite

About the job Senior Associate MIS (BGC, Taguig) | Onsite

• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus
• 15% Night Differential
• 24 Leaves Annually

Qualifications:

• Bachelor's degree graduate, any field.
• 3 years of MIS/RTA experience, preferably in BPO/Shared Services.
• Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting
• Knowledge with using MIS Scheduling tools (PowerBI, VBA, Macros, Excel)
• Has strong knowledge with MS Office Tools (Excel in particular)
• Strong initiative and follow-through; Strong organizational skills; Detail-oriented.
• Flexibility and ability to follow directions; Able to manage multiple tasks effectively; Good analytical and strong decision-making skills; Client-focused.
• Effective listening, empathy, build rapport, excellent verbal and written communications.
• Highest standards of ethics and integrity.
• Amenable to work in shifting schedules.
• Amenable to work ONSITE (BGC Taguig).
• Able to start ASAP
• IMPORTANT: PLEASE UPDATE YOUR CV TO CLEARLY INDICATE YOUR EXPERIENCE WITH MIS/RTA, REPORTING VIA EXCEL OR POWERBI, FORECASTING, SCHEDULING, AND CAPACITY PLANNING IF ANY.

Responsibilities:

• Ensure that their business partner's workforce is staffed optimally by creating forecast and staffing models, providing analytical support for business initiatives as well as market conditions and making recommendations supporting business decisions.
• Provides resource planning oversight to one or more divisional business units; Engages as a trusted advisor, anticipating issues and opportunities.
• Builds effective working relationships with business partners; Proactively communicating trends or concerns and makes data-supported recommendations.
• Works with business partners to identify upcoming initiatives and/or changes to the business model that would impact volumes or staffing; Determines how changes to the drivers of business activities will ultimately affect staffing needs.
• Generates volume forecasts for clients inbound contact center and/or processing departments; Maintains and updates forecasting models using both standard and advanced statistical techniques.
• Continually assesses staffing drivers (volume, handle time, shrinkage, and occupancy) versus plan; Creates awareness within the business as needed and makes recommendations for any necessary action.