MIS & Scheduling Forecasting Specialist (Onsite, Taguig)

TASQ Staffing Solutions; Taguig; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

HMO for Employee & 2 Dependents

Quarterly performance bonus

Night differential 15%

Leaves 24 annually

Job summary

TASQ Staffing Solutions is seeking an MIS Specialist to join our Taguig operations and help optimize workforce planning through forecasting and reporting. The role requires hands-on use of MIS scheduling tools and strong Excel skills, with onsite work at BGC Taguig.

The ideal candidate will have 3 years MIS/RTA experience in a BPO/shared services environment, plus a proven ability to analyze data, forecast workloads, and provide actionable recommendations.

Qualifications

• Bachelor's degree in any field.
• 3 years MIS/RTA experience, preferably in BPO/Shared Services.
• Exposure to Scheduling, Capacity planning, Forecasting and Reporting.
• Knowledge with MIS Scheduling tools (PowerBI, VBA, Macros, Excel).
• Strong MS Office Tools (Excel) knowledge.
• Strong initiative, organization, attention to detail; able to manage multiple tasks.
• Effective communication, empathy, and client-focused approach.
• Amenable to shifting schedules and onsite work at BGC Taguig.
• Ready to start ASAP.

Responsibilities

• Create forecast and staffing models to ensure optimal staffing for business partners.
• Provide resource planning oversight to divisional units; act as trusted advisor.
• Build relationships with partners and communicate trends with data-supported recommendations.
• Identify initiative changes and assess impact on staffing needs.
• Generate volume forecasts for inbound contact center and processing departments; update forecasting models.
• Assess staffing drivers versus plan and advise on actions as needed.

Skills

MIS/RTA experience

Forecasting

Scheduling

Capacity planning

Reporting

PowerBI

VBA

Macros

Excel

MS Office

Education

Bachelor's degree

Tools

PowerBI

VBA

Macros

Excel

Job description

TASQ Staffing Solutions is seeking an MIS Specialist to join our Taguig operations and help optimize workforce planning through forecasting and reporting. The role requires hands-on use of MIS scheduling tools and strong Excel skills, with onsite work at BGC Taguig.

The ideal candidate will have 3 years MIS/RTA experience in a BPO/shared services environment, plus a proven ability to analyze data, forecast workloads, and provide actionable recommendations.